Communication

1. Communication Mrs. Vane– JMS

2. What is communication? A process by which information is exchanged between individuals through a common system of symbols, signs, or behavior.

3. Verbal & Nonverbal Communication Verbal Communication: Nonverbal Communication: • The process of sending and receiving messages with words, including writing and sign language. • Nonverbal communication is the act of giving or exchanging information without using any spoken words. • These two men seem to be exchanging ideas through verbal communication.

4. NONVERBAL COMMUNICATION • What do these actions say to you? • What’s the significance?

5. Think before you speak. Consider the points you want to make before they come out of your mouth. Don’t embarrass yourself or hurt others by saying things you’ll regret later. • Express a positive attitude. Try to express yourself positively, warmly, and enthusiastically whenever you can. No one likes to hear others complain or criticize all the time. IMPROVE YOUR COMMUNICATION

6. Consider the person receiving your message. The way you talk to a close friend differs from the way you communicate during a class discussion, or how you express yourself to a young child. Consider the needs of the person or audience when you communicate. • Be aware of give-and-take in conversation. Find a balance between talking and listening. If you do all the talking, the other person may become bored and stop listening. improve your communication

7. Communication Roadblocks • Just like bad traffic, obstacles block open communication, too. They include: • Gossip, lies, insults, threats, and accusations. Hurtful talk closes lines of communication, shows no concern for others, and destroys relationships.

8. communication roadblock • A “know-it-all” attitude. Not being open to other people’s ideas or opinions also thwarts communication. There’s almost always more than one way to look at a situation. • Interruptions. How should you respond to someone who interrupts before you finish speaking? Continue your message in a patient but determined way. You may need to say, “Pardon me. I didn’t get to finish what I wanted to say.” • Sarcasm. Sometimes people use a tone of voice called sarcasm that expresses the opposite of what they’re saying. Someone may say, “You’re so smart,” but if his/her tone of voice is sarcastic, it communicates the opposite meaning. Sarcasm hurts others and prevents open communication.

9. Be an ACTIVE Listener • Listening is as important to communication as speaking. Unfortunately, it’s often the most overlooked part of communication. • Have you ever tried to make a point when others weren’t paying attention? How do you think the person feels if you don’t listen as well? • Active listening means listening and responding with full attention to what’s being said. When you listen actively, you fully concentrate on the speaker, rather than think about what you want to say.

10. Active Listening • Active listening involves giving both verbal and nonverbal feedback to the speaker. • Verbal feedback might be a simple “Yes” or “OK.” It might be a question or a statement. • Nonverbal responses include maintaining eye contact, nodding your head to show you understand, or shaking your head when you don’t understand.

11. The way you speak is just as important as the words you use. • Your tone of voice shows whether you’re happy or sad, relieved or upset. • The tone you use should always convey your intended message. • Controlling your emotions makes it easier for people to clearly receive your message. Delivering Your Message

12. Rapport What is it rapport? How do you establish rapport? • Rapportis harmony or understanding between people.It’s the feeling of being listened to and accepted. • For good communication, establish rapport with your listener. • One way to establish rapport is to put other people at ease. • Show interest in them. • Make them part of the conversation. • Ask questions or ask for their opinion on a topic. • Make sure you give them time to respond. • If you act relaxed and comfortable, others will too.

13. Communication through careers Think about how communication relates to careers. Think about how one day the way you communicate will effect how you may get a job. Answer the last question on your handout in your own words.