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Overview of the Quality Standardization Process for Fixing Defects and Turnover Procedures

This document outlines the National Quality Program's procedures for fixing defects, Quality Assist, and the Quality Turnover Process for Field Supervisors, Quality Control Technicians, and Cox Vendor Supervisors. It details the criteria for decision-making throughout the process, including when to review, fix, and assist with installations. Supervisors and technicians are encouraged to contact the CommCenter for scheduling turnovers on-site as necessary. Emphasis is placed on creating work orders, documenting fixes, and ensuring quality through systematic reviews and communication.

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Overview of the Quality Standardization Process for Fixing Defects and Turnover Procedures

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  1. National Quality Program Quality Standardization: Fixing Defects/Assist/Turnover

  2. Process Overview FS Supervisors, QC Techs, And Cox Vendor Supervisors QC Installs Trouble Calls Upgrades Downgrades DEFECT Fix on site where possible Quality Assist Quality Turnover

  3. Process Details Decision Criteria • Review • Fix • Quality Turnover • Quality Assist Supervisor or QC Tech * FS Supervisors, QC Techs and Cox Vendor Supervisors should contact the CommCenter to schedule Turnovers while on-site, as appropriate

  4. Process Details Decision Criteria Turnover or Assist • Complete • Review • Fix • Contact • Quality Turnover • Describe • Quality Assist • Provide Supervisor or QC Tech Supervisor or QC Tech * FS Supervisors, QC Techs and Cox Vendor Supervisors should contact the CommCeter to schedule Turnovers while on-site, as appropriate

  5. Process Details Decision Criteria Turnover or Assist Create Work Order • Create • Complete • Review • Comments • Fix • Contact • Schedule • Quality Turnover • Describe • Quality Assist • Identify • Provide CommCenterRep Supervisor or QC Tech Supervisor or QC Tech Quality Turnover = 11 pt SRO Quality Assist = 8 pt SRO * FS Supervisors, QC Techs and Cox Vendor Supervisors should contact the CommCenter to schedule Turnovers while on-site, as appropriate

  6. Now let’s check your understanding.

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