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Enhancing Quality Standards in Primary Authority: Insights and Best Practices

Discover the evolution and significance of Quality within the Primary Authority framework over its 5+ years of operation. This comprehensive overview includes key definitions of quality as perceived by stakeholders, case studies from the 2014 Primary Authority Awards, and practical guidance for local authorities. It emphasizes the importance of identifying what "good" looks like and encourages the use of existing networks to support quality improvements. Tools and self-assessment methods are provided to help businesses and authorities ensure they are prepared to deliver excellence.

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Enhancing Quality Standards in Primary Authority: Insights and Best Practices

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  1. Primary Authority Tomorrow… The Drive for Quality Helen Buckingham, BRDO Helen.buckingham@brdo.bis.gsi.gov.uk 07500 027471

  2. Primary Authority is 5 years2 months and 26 days old That’s 1913 days Lots of change Wider eligibility Greater impact

  3. What does ‘quality’ mean? ‘Quality is the customers' perception of the value of the suppliers' work output’ ‘Quality is doing the right things right and is uniquely defined by each individual’ ‘Peace of Mind’ ‘Performance excellence as viewed by all stakeholders’

  4. Identifying quality; what does ‘good’ look like? Primary Authority Awards 2014 Case studies showcasing best practice Stakeholder endorsements and compliments Data capture

  5. Supporting Quality Understanding ‘what good looks like’ Local authority expertise BRDO supporting local authority approaches to ‘good’ Use existing contacts and networks Ensure tools are fit for purpose Ensure businesses can identify appropriate partners Self-assessment

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