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Primary Authority Tomorrow…

Primary Authority Tomorrow…. The Drive for Quality Helen Buckingham, BRDO Helen.buckingham@brdo.bis.gsi.gov.uk 07500 027471. Primary Authority is 5 years 2 months and 26 days old. That’s 1913 days Lots of change Wider eligibility Greater impact. What does ‘quality’ mean?.

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Primary Authority Tomorrow…

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  1. Primary Authority Tomorrow… The Drive for Quality Helen Buckingham, BRDO Helen.buckingham@brdo.bis.gsi.gov.uk 07500 027471

  2. Primary Authority is 5 years2 months and 26 days old That’s 1913 days Lots of change Wider eligibility Greater impact

  3. What does ‘quality’ mean? ‘Quality is the customers' perception of the value of the suppliers' work output’ ‘Quality is doing the right things right and is uniquely defined by each individual’ ‘Peace of Mind’ ‘Performance excellence as viewed by all stakeholders’

  4. Identifying quality; what does ‘good’ look like? Primary Authority Awards 2014 Case studies showcasing best practice Stakeholder endorsements and compliments Data capture

  5. Supporting Quality Understanding ‘what good looks like’ Local authority expertise BRDO supporting local authority approaches to ‘good’ Use existing contacts and networks Ensure tools are fit for purpose Ensure businesses can identify appropriate partners Self-assessment

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