1. TNCPE Site Visit Opening Meeting

2. Site Visit Agenda • Introductions • What is TNCPE? • Where we are in the process • Site visit expectations • Confidentiality and Code of Conduct • Site visit agenda • Questions?

3. Introductions • Examiner Team • Applicant Team

4. TNCPE • Established in 1993 • Based on Baldrige Criteria with focus on continuous improvement • Designed as economic development tool • Four levels of recognition • National and international benchmark

5. TNCPE Vision To be recognizedas the best resource to help organizations in Tennessee achieve excellencein everything they do.

6. TNCPE Mission To lead businessesand other organizationsin the pursuit ofperformance excellence,improving resultsand contributing tothe economic vitalityof the region.

7. Evaluation Process • Stage 1 – Independent Review • Stage 2 – Consensus Review • Stage 3 – Site Visit Review • Stage 4 – Final Scorebook preparation • Stage 6 – Judges determine Award • Feedback report delivered to applicant

8. Benefits of Applying Learn from the process of applying Learn from the Feedback Accelerate improvement efforts Gain an outside perspective Energize employees/staff Align efforts across the organization Focus on results Enhance certification 8

9. Applicant Expectations The examiner team will: • Ask many questions • Listen to your answers • Take notes • Review data and information • Respect the value and confidentiality of information shared on site

10. Site Visit Ground Rules • Applicant’s information is confidential • Examiners sign Non-disclosure Agreement and Conflict of Interest Statement • Examiners are assigned to avoid conflict of interest • No materials will be taken off-site • No contact or consulting with applicant after site visit • No gifts or considerations accepted • No results of the site visit or application assessment will be provided on-site

11. Site Visit Agenda • Day 1 • Day 2 • Day 3

12. Questions What questions do you have?