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Enhancing Volunteer Development for Increased Impact

Explore the essence of volunteering, benefits, and statistics in the U.S. Learn best practices to recruit, screen, and support volunteers for effective engagement. Educate, mobilize, and sustain volunteers through training, recognition, retention strategies, and more.

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Enhancing Volunteer Development for Increased Impact

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  1. Volunteer Development Expanding Your Outreach Martha A. Nall, Ed.D. Extension Professor University of KY Cooperative Extension Service

  2. What Is A Volunteer? Definition: An individual with varying degrees of knowledge and skill that goes to the University of Tennessee and plays for a losing basketball team.

  3. What Is A Volunteer – Really? • Volunteers provide work, services, expertise, etc. without expectations of receiving financial compensation.

  4. Why Volunteer? Volunteers gain: • Skill in working with people • Ability to organize, make decisions & solve problems • Contacts • More effective in their work

  5. Why Volunteer? Volunteers gain: • Satisfaction from helping others • Increased self-esteem • Friendships formed • New interests • Confidence • jobs

  6. Volunteering in the U.S.* • 26.8% Americans volunteer* • (1.6 million increase over ‘08) • 63.4 million volunteers – Total Number of volunteers* • 8.1 billion hours – Annual hours volunteered* *www.national service.gov

  7. Volunteering in the U.S. • $169 billion – Total dollar value of volunteer time* • $21.36 – Estimated hourly value of time** • 9.1 million - FTE's for volunteers *www.national service.gov **www.independentsector.org

  8. Volunteering in the US – 2001* • 71% - Percentage of adults who volunteered when asked • 29% - Percentage of adults who volunteered who had not been asked *Study conducted by Independent Sector

  9. Where Americans Volunteer

  10. GEMS A Volunteer Development Program Developed by Ken Culp, III, Ph.D. University of Kentucky Kentucky Cooperative Extension Service

  11. 1-6 7-10 11-13 14-18

  12. Generate: Needs Assessment • Determining what volunteer jobs need to be done. • A “big picture” look at the organization

  13. Where do people volunteer? • Divide into groups • Make a list of as many volunteer roles in NARFE as you can in two minutes.

  14. Generate: Position Description • Written explanation of the volunteer’s position and role. Include: • Position Title • Time Commitment • Location • General Purpose • Specific Responsibilities • Support Provided • Contact Person/Supervisor

  15. Generate: Identify • Develop a list of individuals and groups to contact for volunteer service. • Look for “non-traditional” volunteers • Example: Singles in youth programs, college students in the nursery, retirees judging public speaking contest. . .

  16. Generate: Recruit Actively search for new volunteers: • Web sites/electronic lists • Master list (printed) for all volunteer jobs • Current volunteers • Personal contacts: • face to face • “no” – ask again • don’t over-recruit

  17. Generate: Screen • Potential volunteer completes application & submits references • Agents contact references • Potential volunteer is interviewed

  18. Generate: Select • Place individuals in the most suitable volunteer positions. • Match: • Talent • Knowledge • Skills • Experience • Goals

  19. Educate: Orient • Begin at the beginning. Include topics about: • History, mission, values, etc. of the organization • Past and current programs and projects • Procedures • Policies • Standards • General expectations • The “why’s”

  20. Educate: Protect • Inform volunteers about risk management strategies and liability issues. • Child Protection • Behavioral Standards • Conflict Resolution • Confidentiality Issues • Financial Management

  21. Educate:Resources • Provide volunteers with the resources necessary to do their job: • Human resources • Clerical support • Curriculum • Financial resources

  22. Educate: Teach • Provide the knowledge and skills needed to fulfill their volunteer role. • Specific subject matter which focuses on program needs.

  23. Mobilize: Engage • Allow volunteers to carry out the task or activity they have been selected to perform.

  24. Mobilize: Motivate • Create an environment which helps individuals or groups satisfy needs or achieve goals. • Motives for beginning, continuing and discontinuing will be different

  25. Mobilize: Supervise • Assisting volunteers to function at their best. • On-going • Continuous

  26. Sustain: Evaluate • On-going process determining if goals are being met. • Should be both formal and informal

  27. Sustain: Recognize • Recognition is: • Essential • Formal and/or informal • Sincere • Provides a sense of appreciation

  28. Sustain: Redirect • Transfers a volunteer to another role within the organization. • Promotion • Reward • Opportunity to succeed

  29. Sustain: Retain • Continues service in the same volunteer role. • Fulfills volunteer’s motives • Ensure a good “fit” between the role and the volunteer • Commitment renewed

  30. Sustain: Disengage • Ending the volunteer/ organization commitment and relationship.

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