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Enhancing Urgent Care: The Holistic Worker Model for Effective Crisis Response

The Holistic Worker Model, led by Steve Upton and Shelley Aldridge, addresses issues in urgent care and crisis response, including clinician shortages and inter-team referrals affecting care delivery. This model promotes a skilled, holistic workforce better equipped to meet citizens' needs, ensuring timely and appropriate interventions. It emphasizes integrated training focused on core and discipline-specific competencies, fostering organizational values and promoting job satisfaction. By valuing every contact, we reduce citizens' storytelling burden and improve resource efficiency, ultimately leading to better health outcomes and workforce retention.

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Enhancing Urgent Care: The Holistic Worker Model for Effective Crisis Response

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  1. The Holistic Worker Model Steve Upton – Programme manager service transformation Shelley Aldridge – Senior OT Urgent Care

  2. The History & development • Crisis Response (Urgent Care) purpose • Lack of specific clinicians to respond to need • Huge amount of inter-team referrals • Impact on time, resource and effectiveness • Clinicians fear of the unknown • Lack of understanding of each others roles • Medical model V Social care model of intervention • Affecting our ability to provide the right care at the right time in the right place

  3. Ada and our Integration Programme

  4. Benefits to citizens and to workforce • Providing a skilled, holistic workforce who is better able to meet the needs of citizens • Making every contact count • Reducing the number of times a citizen has to tell their story • Releasing time to care • Raising confidence in a range of health and social care skills • Providing greater job satisfaction • Improving recruitment • Improving retention

  5. Methodology • A set of core competencies • Clinical discipline specific competencies • Incorporate organisational culture, values and behaviour • Service/ team specific competencies, i.e. specifics for community neurology or integrated respiratory for example. • The framework would contain a taught element (by relevant clinician experts) and an observation in practice element so learning could be applied, reviewed/ reflected on and allow for continued self-development.

  6. So what do clinicians say? https://vimeo.com/89522979

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