1 / 9

Can/should NRW be attributed to users - consumers

Explore the approach for managing Public Utility Companies (PUCs) in Serbia to ensure sustainable water supply, reduce non-revenue water (NRW), and protect consumer rights. Learn about consumer protection legislation and the importance of raising awareness about water pricing and sustainable consumption.

aferdinand
Télécharger la présentation

Can/should NRW be attributed to users - consumers

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Can/should NRW be attributedto users - consumers

  2. Basic approach

  3. Definition of input costs

  4. Good example (Serbia) • Decree on determining the methodology for calculation of the price of supply to final customer of thermal energy (Off. Gazette of RS, no. 63/2015) - an overview of revenues and expenditures and their structure for a service • http://www.paragrafco.co.rs/dnevne-vesti/150715/150715-vest12.html

  5. Consumer protection legislation • PUC or trader must not charge a bill to consumers for the product (service) which is not provided / delivered • Serbian CPL (Off. Gazette of RS, no. 62/2014) has an important article {91} on informing consumers about the detailed specifikacion of price/invoice • Applied to SGEI in specific

  6. Law on Consumer protection

  7. Consumers’ market position • Uneducated • Uninformed • Weak • Mostly unprotected • Without right to choose(one of the elementary consumer rights) • Incomprehensible bills

  8. What should be done • A new concept of managing PUCs that will provide an adequate water supply along with conserving the resources and proper – fair water pricing (equivalency principle) • Reduce significantly the NRW • Raising awareness campaign for consumers to understand the process of „making“ drinking water, price policy and understand the ways to ensure sustainable consumption • Close cooperation between PUCs with CPOs

  9. Thank you foryour attentionwww.nops.org.rsznikolic@nops.org.rs

More Related