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Quest Diagnostics, Inc.

Quest Diagnostics, Inc. Department of the Interior Drug/Alcohol Programs Training Conference Todd Bjorklund. Who is Quest Diagnostics?. Touch 130 million patients each year Fortune 500 company Exceeds 5 billion dollars annual revenue 40,000 dedicated employees Unparalleled access

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Quest Diagnostics, Inc.

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  1. Quest Diagnostics, Inc. Department of the Interior Drug/Alcohol Programs Training Conference Todd Bjorklund

  2. Who is Quest Diagnostics? • Touch 130 million patients each year • Fortune 500 company • Exceeds 5 billion dollars annual revenue • 40,000 dedicated employees • Unparalleled access • 2,000 patient service centers • 1,000 preferred sites • 4,000 couriers • 19 company aircraft

  3. Quest Diagnostics • Industry leader in all business segments in which we compete • Strong management • Differentiation through quality • Six Sigma • The Ultimate Differentiator • Impacts all areas of our business • Strengthens customer loyalty • Building on strength and focusing on execution

  4. Quest Diagnostics • Founded 1967 by Dr. Paul Brown - MetPath • 1982 MetPath purchased by Corning Inc. • Acquisitions • Damon 1993 • Maryland Medical Laboratory 1994 • Bioran 1994 • Spun off in 1996 - Quest Diagnostics Incorporated • SmithKline Beecham Clinical Laboratories (1999) • American Medical Laboratories (2002) • Unilab Laboratories (2003) • LabOne, Inc (and Northwest Toxicology) (2005)

  5. Quest Diagnostics Core Values: • Quality • Integrity • Innovation • Accountability • Collaboration • Leadership

  6. Employer Solutions Division • Provides comprehensive employee screening services • Drug testing • Background screening • Health & Wellness • Clinical screening • Health risk assessment • Integrated MRO services • Collection management

  7. Why Employer Solutions? • Nation’s leader in drug testing • Perform over 10 million tests annually • Six SAMHSA certified laboratories • Standardized platform • Fully redundant • Most comprehensive test menu • Centralized customer service • DOI Preferred Representative: Debbie Allenbrand (debbie.allenbrand@labone.com; 866-643-6969) • Stephany Hazeldine, Supervisor

  8. Why Employer Solutions? • Unparalleled Access • 1,000 Drug Testing Patient Service Centers • 1,000+ Preferred Sites • 4,000 Couriers • 19 Aircraft • Logistics Advantage

  9. Employer Solutions Drug Testing Options LABORATORY TESTINGINSTANT TESTING Drugs of abuse: urine Drugs of abuse: urine Drugs of abuse: oral fluid Drugs of abuse: oral fluid Drugs of abuse: hair Drugs of abuse: urine adulteration Drugs of abuse: urine adulteration Alcohol: urine Alcohol: oral fluid Alcohol: blood Alcohol: breath tube

  10. Quest Diagnostics Formula for Success • Satisfied Employees • Satisfied Customers • Satisfied Shareholders

  11. Measurable Results • Employee Satisfaction • Annually • Customer Satisfaction • Semi-Annually • Shareholder Satisfaction • Daily • Turnaround Time • Daily

  12. Inspections and Accreditations • All laboratories are certified by SAMHSA • All laboratories maintain current CLIA licenses and CAP accreditations • HIPPA compliance • Perform services in all 50 states and the District of Columbia, Puerto Rico, Mexico, and U.K.; state accreditation or licensure wherever necessary • We have never experienced a final denial revocation, limitation, suspension, probation or involuntary relinquishing of a license, certification or accreditation.

  13. Inspections and Accreditations NLCP Inspections • Quarterly proficiency testing • Semiannual on site inspections • Depending on size of laboratory, up to 9 inspectors for 4 days • Inspect all aspects of the laboratory including: • Security and chain-of-custody practices • Test procedures documentation and application • Personnel competency • Reporting • Test record accuracy and forensic defensibility

  14. Inspections and Accreditations • Nuclear Regulatory Commission • Annual inspections and blind control samples • College of American Pathologists (FUDT) • Inspection and quarterly proficiency testing • Applicable state licensure • Inspection and proficiency testing requirements vary • Federally mandated blind quality control testing • ~1% of regulated specimens, including 75% negative, 15% positive and 10% adulterated or substituted • Voluntary Quest Diagnostics Proficiency Program

  15. DOI Testing Laboratories • January and February 2007 • Atlanta: 24% • Chicago: 5% • Las Vegas: <1% • Lenexa: 12% • Norristown: 36% • Van Nuys: 23% • More than 3,000 specimens

  16. Quest Integrated Solutions • Web-based internet tracking system • https://www.questdiagnostics-qis.com • (replaces ResultsNOW) • No results, status and tracking only – check to see if sample is at lab

  17. Contract Status • Novation/assignment from LabOne to Quest Diagnostics is not complete (Richard???) • Some agencies able to pay with additional cover letter that references LabOne • Other agencies not able to pay until novation is complete • Collection calls…..

  18. Questions & Answers Todd Bjorklund, National Account Manager todd.x.bjorklund@questdiagnostics.com Phone 801-208-9357 Fax 801-208-5501

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