Welcome

1. Welcome Max Pell

2. Agenda CONFIDENTIAL: No part of this document may be circulated, quoted or reproduced without prior approval of Xchanging

3. Global Solutions for Local Markets Max Pell

4. Requirement for a Global Infrastructure – Standard Industry Platforms • “We need systems that allow us to operate in a consistent manner globally” • Steve McGill, Group President, Aon PLC “We need integrated solutions for service and to innovate operationally” Matt Fairfield, CEO, ANV • “We need to stop replicating back office infrastructure and focus on the front office where we can make a difference • We need a global clearing house for insurance” • John Charman, Axis Capital founder and former CEO CONFIDENTIAL: No part of this document may be circulated, quoted or reproduced without prior approval of Xchanging

5. Global Solutions for Local Markets Global For Global Global For London London For London CONFIDENTIAL: No part of this document may be circulated, quoted or reproduced without prior approval of Xchanging

6. A New Global Utility?? Placing the risk Global Broker Global Carrier Messaging Hub Xuber for (Re) Insurers Xuber for Brokers NetSett Accounting and Settling the Risk CONFIDENTIAL: No part of this document may be circulated, quoted or reproduced without prior approval of Xchanging

7. Jim Sadler,CIO Xchanging Lloyd’s technology day 3rd December 2013

8. Global vs. London: A Comparison Elective Business Processing Services wrapper Market Submission User Interface Placement Platform Message Management Business Intelligence / Reporting Data Warehouses Application Workflow Messaging Hub / Universal Translator Messaging Hub / Universal Translator Settlement Policy Administration Claim Administration Mobile / Portal access Workflow / Orchestration Data Document Management Operational Data Claims Utility & Case Management Support Claims Utility & Case Management Support Analytical Data Document Repository Document Repository London Market Platform Global Utility Platform CONFIDENTIAL: No part of this document may be circulated, quoted or reproduced without prior approval of Xchanging

9. Global vs. London: A Comparison Elective Business Processing Services wrapper Elective Business Processing Services Market Submission User Interface Placement Platform Placement Platform Policy Administration Message Management Data Warehouses Business Intelligence / Reporting Business Intelligence Data Warehouses Application Workflow Messaging Hub / Universal Translator Messaging Hub / Universal Translator Settlement Policy Administration Claim Administration Mobile / Portal access Workflow / Orchestration Workflow / Orchestration Data Document Management Net Settlement Operational Data Claims Utility & Case Management Support Claims Utility & Case Management Support Analytical Data Document Repository Document Repository Global Utility Platform Global Utility Platform London Market Platform CONFIDENTIAL: No part of this document may be circulated, quoted or reproduced without prior approval of Xchanging

10. IMR Four modern foundational pillars to build from X-presso ECF2 Already an advanced electronic market (by comparison) • Route-map to deliver full platform functionality, and more, on mobile devices • Wi-Fi: creating a virtual community • An XIS/Xchanging investment • Modular components • Ease of integration • Suppression of legacy mainframe • Easier, cheaper and quicker to change • ACORD standards • Removal of legacy • Automated processing • 9m PDFs • 30,000 messages p/day • 1bn records in d/warehouse • 95% of the market • 33m documents stored • 2m hits per day • 8,500 users • 30m messages a year eAccounts CONFIDENTIAL: No part of this document may be circulated, quoted or reproduced without prior approval of Xchanging.

11. What has recently been accomplished ECF2 and eAccounts2 have harmonised Lloyd’s / London back offices, automated manual work and significantly reduced dependency on Mainframe systems by pushing function in to modern components London Market Platforms (simplified) User Screens Messaging X-presso Access Workflow Automation Policy System SETTLEMENT Claim System A&S CAS Emerging core platforms CWS ECF2 DFV eAccounts CDW LIDS POSH CLASS eAccounts2 Wrapper ECF2 Wrapper Legacy: In 2011/12 ECF2 introduced automated workflow across the whole market, online claims adjustment and a new datawarehouse Legacy: eAccounts release 2 has removed approx 50% of technical dependency on COBOL this year Insurers Market Repository (IMR) Document store Data Strategic data store Interface To Bureau Processing CONFIDENTIAL: No part of this document may be circulated, quoted or reproduced without prior approval of Xchanging

12. A Clear routemap for london London’s platforms can be re-engineered to converge with the Global trends whilst also delivering business benefits, removing legacy, aligning to “future processes” and addressing Broker and Carrier priorities Market Submission Carrier Interface Enrich Function Upgrade the Core Remove Legacy Binders &Credit Control Upgradecarrier interfaces toglobal standard as defined in the Future Services Register. Including full write-back capability from Carrier systems to market platforms Enrich function to support the Future Services Register and full Common Core Record. De-risk the market by upgrading core componentsof the mainframe. Standardise risk, premium & claim bordereau.Accelerate thePremium Payment. Decommissionthe legacy. Make it easy to engage with the market. Implement theinitial Common Core Record. CONFIDENTIAL: No part of this document may be circulated, quoted or reproduced without prior approval of Xchanging

13. We are already executing this plan Many of the early stages are already underway and being orchestrated by various market bodies CSR “Market Submission” project Data Capture Service LMA-sponsored elective service to Managing Agents (now with Company Market interest also), awarded to XIS following RFI. Capturing risk data centrally once on behalf of many. ACORD EBOT/ECOT standard policy and claim submission and acknowledgements. Insulation layer to future core platform re-engineering Carrier ACORD Interfaces Being proposed by the AAC user groups as part of the next wave of IMR, ECF and eAccounts platform enhancements. EBOT/ECOT for carriers and write-back functionality. Market Submission Carrier Interface Enrich Function Upgrade the Core Remove Legacy Binders &Credit Control Bordereau elective service Centraltransformation software and on-going management of originator format changes. Automatic distribution to all carrier parties including followers. CONFIDENTIAL: No part of this document may be circulated, quoted or reproduced without prior approval of Xchanging

15. Already delivered: • X-presso container • Claims Viewer • Leadenhall St WiFi • Upgraded Claims Viewer • IMR for Brokers Coming Soon: Claims Agreement Aromo X-pressoLite

16. Elective Service Offerings Steve Reid Steve Reid

17. Our guiding principles for service refresh Acknowledging what we have heard and learned over the past year CONFIDENTIAL: No part of this document may be circulated, quoted or reproduced without prior approval of Xchanging

18. DATA CAPTURE SERVICES (DCS) LMA and carrier organisations Data and workflow Contract discussions XIS operational readiness workstreams 16 carriers pilot participation Pilot evaluation Phase 2 project initiated What next? Endorsements Quotations Good progress made; strong customer interest; pilot starts in January. Benefits of DCS • High quality risk data delivered in hours • Costs shared amongst subscribers • Quality, quality, quality! • Opportunity for significant cost savings • Elective service with a simple contracting mechanism • Standalone or fully integrated options • Leverages market investments & encourages ACORD adoption CONFIDENTIAL: No part of this document may be circulated, quoted or reproduced without prior approval of Xchanging

19. Volume Claims Service (VCS) VCS Claims Management Services Underpinned by: Predictability of costs over the lifeof a claim Pay by use Scalable service: volumes and classesof business Focus on more contentiousand complex claims that greatly impactthe bottom line Builds on strong capability; easy to adopt; live service in January Key Features • Standard market service available to all Managing Agents • Lloyd’s minimum standards compliant • Overall SLA of 48 working hours • Lloyd’s governance infrastructure and oversight • Choice of two service providers • Competitive pricing on a per claim basis • Cost effective adjusting channel for non-contentious volume claims CONFIDENTIAL: No part of this document may be circulated, quoted or reproduced without prior approval of Xchanging

20. Fees Direct+ Launched January 2013: further development on the way Brings control and efficiency to theexpert management process 5 managing agents contracted;5 more reviewing contracts Easy to consume service; no upfront fees Company market launch planned Key benefits: Proven reduction in expert spend Provides an end to end process Less work for brokers Detailed MI Faster closure of fees & claims CONFIDENTIAL: No part of this document may be circulated, quoted or reproduced without prior approval of Xchanging

21. Binder 360 services 2 new service offerings from January; in partnership with Watertrace; lots of customer interest Binding Authority business in the Lloyd’s Market Issues in processing Data Control Framework Increased Quality Individual provider and carrier disparities But this is a shared problem.... Our new services are elective but offer shared service efficiencies Technology Services Current market issues • A lack of visibility of bordereau for following market participants • Inconsistent timing of bordereau delivery • Inconsistent and non-standard data • Lack of granular level data for Lloyd’s reporting • Insurers are spending large sums of money on manual validation & rekeying of data • No centralised query management process CONFIDENTIAL: No part of this document may be circulated, quoted or reproduced without prior approval of Xchanging

22. BINDEr 360 SERVICES – NEW ELECTIVE OFFERINGS 1 2a 2b Risk Bordereaux for the following market Bordereaux Conversion Validation extra BordereauxTransformation • Xchanging will receive the risk bordereau from the Lead Insurer and/or broker in a format preferred by the sender • The bordereau will be saved in the IMR in a new Risk Bordereaux folder* • A link will then be sent to the following market which will provide Insurers direct access to view the bordereaux. • Xchanging will receive the risk, premium or claim bordereaux from the insurer • On first receipt the bordereaux will be mapped to the required standard • All subsequent bordereaux for the same binder will be processed against the mapping • Converted bordereaux will be stored centrally and provided to subscribing customers • As an extension to the Bordereaux Conversion service, Xchanging will apply additional validation to each bordereaux • Any processing exceptions will be resolved in conjunction with the insurer and/or broker as required CONFIDENTIAL: No part of this document may be circulated, quoted or reproduced without prior approval of Xchanging

23. Thank You PRESENTATION INFORMATION IN FOOTER