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Tutorial 1 (topic 1 & 2)

Tutorial 1 (topic 1 & 2)

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Tutorial 1 (topic 1 & 2)

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  1. NBBS1104 MANAGEMENT AND MEDICO LEGAL STUDIES B Tutorial 1 (topic 1 & 2)

  2. Grouping …. • What is management ? • What is administration ? • What is leadership ? • What is Motivation ?

  3. Topic 1: Learning Outcomes • Distinguish between management and leadership in nursing • Discuss the principles and process of management • Describe the strategic planning and SWOT analysis • Describe different types of leadership styles • Discuss the motivation theories • Describe the role and responsibilities of a nurse as team leader, team member in ward or clinic

  4. Content • Introduction to management • Process of management • Management theories • Motivational theories • Leadership styles

  5. a. Introduction to Management in Nursing Dr Kithsiri Edirisinghe MBBS, MSc, MD ( Medical Administration ) Master Trainer Australia

  6. What is management “ Getting things done through and with people by using resourceseffectively end efficiently to achieve organizational goals.” • Peter Drucker -

  7. Health Services Management • Managing Healthcare services effectively and efficiently with a view to achieve patient care standards, goals & objectives. • Health services produced by Healthcare Process

  8. Health care process Input Healthcare process Output • Input - Resources • Healthcare process – Hospitals , Public Health • Out put - Healthcare services

  9. Healthcare Resources • Infrastructure - Space • Men - Human Resources • Machines - Equipments • Money - Finance • Material - Supplies • Methods - Policies , Procedures , Protocols • Minutes - Schedule • Information - Health / hospital Information system (HIS)

  10. Healthcare Services • Preventive - Public Health Services • Investigative services • Curative services • Rehabilitative services • Health sector Project management

  11. Efficiency • More Output with the same input • Productivity

  12. Effictiveness • Outcome of the production • Quality

  13. Quality in Healthcare Services • Services quality • On stage players • Non medical staff & services • Technical quality • Back stage players • Medical staff & services

  14. Goals and Objectives • Goals • Broad statement of achievement in future • Objectives • Milestones • SMART - Specific - Measureable - Achievable - Realistic - Timely

  15. Administration • Making sure that the set of rules and regulations are adhered to by the people ! • Rules & regulations • Policies & Circulars • Protocols & Guidelines

  16. Administration • Making sure that the set of • Rules and regulations are adhered by the people ! • Rules & regulations • Policies & Principles and Ethics • Protocols & Guidelines

  17. Activity 01 Critically analyze the following statement : PP presentation for each group ( one topic for two groups – 10 Munities ) Gr. 01 & 08 “ Hospitals in Sri Lanka is more efficient than effective “ Gr. 02 & 07 “ Nurses are not suitable for managerial position in the hospitals in Sri Lanka “ Gr. 03 & 05 Productivity is an essential component than quality in healthcare Gr. 4 & 06 “Medical administrators are not good administrators in Sri Lankan hospitals”

  18. b. Process of Management

  19. Meaning and principles of management

  20. Process of Management • Planning • Organizing • Staffing • Directing • Controlling of the resources Efficiently Effectively, to achieve organizational goals and objectives

  21. Planning “The greatest thing in the world is not so much where we are, but in what direction we are moving” Oliver Wendell Homes

  22. 1. Planning

  23. Planning • From here to there ! • Preparation – forecast • Two categories in planning • Operational planning • Strategic planning • It gives the direction

  24. “If you don’t know where you are going, any road will take you there.” The Koran

  25. Planning • Strategic planning • Maximum consideration of the environment • Long term – 03 – 10 years • Broader details • It gives the direction • Performed by top level managers –CEO, COO • Operational planning • Minimal consideration of the environment • Short term 1-2 years • Detailed • Done by nursing managers

  26. Strategic Management • Comprehensivemanagement process , • Performed by considering • the dynamic external environment , • Internal environment • organizing a comprehensive plan to achieve organizational goals & objectives .

  27. The trip

  28. Strategic planning process • Developing a Vision • Developing a Mission • Situational analysis • Environmental assessment • External environment • Internal environment • SWOT analysis • Strengths , Weakness , Opportunities and Threats

  29. Vision • Astrategic vision concerns a organization’s future path ; the road map!! • “Where we are going”

  30. Vision examples • Wyeth “Our vision is to lead the way to a healthier world” • Nike “ To bring innovation & inspiration to every athlete in the world” • IIHS “To bring innovation to the training of healthcare professional”

  31. Developing Mission • The vehicle that drives the organization to the destination…. …

  32. Canadian Red cross The Canadian Red Cross mission is to improve the lives of vulnerable people by mobilizing the power of humanity in Canada and around the world

  33. IIHS “ We are a Healthcare training organization born to bring innovationto healthcare training at a green campus, infusing the traditional values of Healthcare professionalism, whilst adhering to international training standardsto improve the quality of lives of healthcare professionals through developing their personalities, by partnering with international organizations, to provide a total solution to the global need of healthcare professional.”

  34. Key Steps in strategic planning

  35. SWOT Analysis • Strengths • What are we good at? • Weaknesses • Where do we need improvement? • Opportunities • Where/What is the next big thing? • Threats • What can kill us?

  36. External Environment Assessment

  37. Internal Environment Assessment

  38. Steeps in strategic planning

  39. 2. Organizing

  40. Meaning and principles of management

  41. Organizing • Three sequential activities: • Work specialization • Departmentalization • Planning Delegating authority

  42. A. Work Specialization

  43. Work specialization • Process analysis • Job design • Job analysis • Job description • Job specification

  44. B. Departmentalization

  45. Organizing structures • Establishing structures to carryout activity plans • Determining the most suitable method to deliver patient care • Reporting organizational and reporting structures

  46. Organizational Structures for hospitals

  47. Few words • Authority • The formal right to act as a manager • Responsibility • The duty to act on the authority delegated • Power • Capacity to influence the behaviour of others

  48. Organizational Structure • How human beings are distributed in an organization • Where each person is competent in the particular field to hold their positions • To achieve organization goals and objectives