Improving the Sponsored Student Progress Report Process

1. Improving the Sponsored Student Progress Report Process Chameleon Programme 2011/12 Business Improvement Project Long Legged Lizards: Jo Geary, Michelle Embleton, Kate McGill, Liz Huston

2. Project Outline • SSPR: a cross-institutional process contributing to a valuable area of university income and operating sub-optimally at present • Project buy-in from the International Office • Present situation identified using the Current State Mapping process with a cross-section of stakeholders Long Legged Lizards: Jo Geary, Michelle Embleton, Kate McGill, Liz Huston

3. Future State Map (i) • Single Business Warehouse student/sponsor report • Key requirements identified through CSM process • Initial meeting with BW team • Next steps.. • Report development request to be submitted to ISS by July 2012 Long Legged Lizards: Jo Geary, Michelle Embleton, Kate McGill, Liz Huston

4. Future State Map (ii) • Multiple forms for completion • ‘High zone tolerance’ • Generic NU form created • (Pareto analysis) Long Legged Lizards: Jo Geary, Michelle Embleton, Kate McGill, Liz Huston

5. Pareto Analysis Long Legged Lizards: Jo Geary, Michelle Embleton, Kate McGill, Liz Huston

6. Future State Map (ii) • Duplication of workflow • E-portfolio as a potential pre-population system • Next steps.. • Scoping request to be submitted to e-portfolio development team Long Legged Lizards: Jo Geary, Michelle Embleton, Kate McGill, Liz Huston

7. Future State Map (iii) • Streamlined process without duplication of effort • System ‘tied’ to that of normal student progression • Traffic light system in place to identify completion of steps • Next steps.. • NU Sponsored Student Progress Reports Charter to be createdand publicised Long Legged Lizards: Jo Geary, Michelle Embleton, Kate McGill, Liz Huston

8. Future State Map (iv) • Automatic download & archive of supervisor reports • NU saving circa £200,000 • Stakeholder comment: • “If you can make all this work – brilliant!” • Next steps.. • Gather feedback from sponsors & review KPIs for evidence of improved submission rates. Long Legged Lizards: Jo Geary, Michelle Embleton, Kate McGill, Liz Huston

9. Summary of Future Actions • Next steps.. • Report development request to be submitted to ISS by July 2012 • Scoping request submitted to e-portfolio development team • NU Sponsored Student Progress Reports Charter to be created and publicised • Gather feedback from sponsors and review KPIs for evidence of improved submission rates etc. Long Legged Lizards: Jo Geary, Michelle Embleton, Kate McGill, Liz Huston

10. Long Legged Lizards’ Learning NU Skills required for day-to-day NU role Skills used during crossover as part of day-to-day NU role Skills used to support each other during Chameleon Programme workshops Skills employed as part of a cross-university team on a focused project HE Sector Long Legged Lizards: Jo Geary, Michelle Embleton, Kate McGill, Liz Huston

11. The Long Legged Lizards Would like to thank…. • SDU team and the external facilitators for their time and effort in organising the Chameleon Programme • International Office (Gillian Thomson & Amy Morecroft) for their input and enthusiasm for the project) • Simon Cotterill (e-portfolio team) and Chris Pickard (BW) for their ‘can-do’ attitude and advice to the project • John Hogan for his support for the project going forward • Our fellow chameleons for their warmth, peer-advice and good humour throughout the programme Questions? Long Legged Lizards: Jo Geary, Michelle Embleton, Kate McGill, Liz Huston