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Four Models of Global Application Stewardship

Four Models of Global Application Stewardship. GITM World Conference Naples, IT June 2007. Agenda. Stewardship of Information Application Stewardship Global Application Stewardship Application Stewardship Activities Enhancers and Inhibitors Four Models of Global App Stewardship

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Four Models of Global Application Stewardship

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  1. Four Models of Global Application Stewardship GITM World Conference Naples, IT June 2007 GITM Conference Naples, June 2007

  2. Agenda • Stewardship of Information • Application Stewardship • Global Application Stewardship • Application Stewardship Activities • Enhancers and Inhibitors • Four Models of Global App Stewardship • Global App Stewardship Activities GITM Conference Naples, June 2007

  3. Information Stewardship • Information as a corporate resource • Increasing the likelihood of productive and sustainable use of corporate information • Agency relationships • Stewardship relationships • Characteristics of stewardship GITM Conference Naples, June 2007

  4. Application Stewardship • Increasing the likelihood of productive and sustainable use of applications • Productive: producing desired outcomes (doing things right) • Sustainable: desiring productive outcomes (doing the right things) • Contrast exploitation GITM Conference Naples, June 2007

  5. Global Application Stewardship • Multi-site, international application usage • Compounds problems of productivity and sustainability • Application portfolio is likely to be fragmented • Local/Global issues • IT Governance issues dominate GITM Conference Naples, June 2007

  6. Deployment Mastery Exploration Evaluation Improvement Continuous Application Stewardship Activities Acquisition Application improve-ment, task improvement Rewarding, punishing, feedback Results feedback, advice Installation, access advice Launch advice, configurat-ion advice Training, mentoring, task/applica-tion fit advice Performance monitoring, publicity, satisfaction measurement GITM Conference Naples, June 2007

  7. Deployment Mastery Exploration Evaluation Improvement Continuous Enhancers and Inhibitors Acquisition Trustworthy, useful, effective evaluation culture, cooperative process; appreciation of role of technology and information Spirit of continuous improvement in IT culture, regard for users / IT dom-inance over users, lack of IT resources for improvement Culture allowing / dis-couraging innovation Openness, Cooperation / Secrecy, Competition Process stability and familiarity / inexperience, information hiding Training encouragement; culture of mastery / culture of coping IT dept. that communicates and understands its service responsibilities GITM Conference Naples, June 2007

  8. Devolved Decentralized Distributed Four Models of Global Application Stewardship Centralized GITM Conference Naples, June 2007

  9. Activities • Centralized: IT Department • Hardware and software performance and improvement; strategic applications • Decentralized: Specialist User Department • Tool performance, task-technology fit, application improvement, monitoring tool performance; tactical applications • Devolved: User Managers • Job performance with tool, training, evaluation of performance, mentoring; operational applications • Distributed: Users • Task performance; end-user applications GITM Conference Naples, June 2007

  10. Next Steps • Locate Stewards, characterize jobs • Develop theory of inhibitors and encouragers • Create portfolios of job responsibilities and rewards • Integrate with IT governance ideas GITM Conference Naples, June 2007

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