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Lessons Learned and Resolutions: Our Journey to Success

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Follow our journey in addressing weaknesses, resolutions, and challenges in employee engagement, training, brand, and culture. Learn about the importance of patience, stakeholder engagement, listening, and innovation.

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Lessons Learned and Resolutions: Our Journey to Success

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  1. September 2013

  2. Introduction Now Our journey up the Sunday Times top 100 Agenda • Weaknesses • Resolutions • Challenges • What we have learned

  3. Weaknesses Now Employee Engagement Issues: • Staff didn’t feel like they had a voice • Complaints weren’t tolerated • No mechanism for sharing ideas Resolutions: • Engagement Days • Quarterly innovation groups

  4. Weaknesses Now Training Issues: • Lack of practical training • Lack of engagement with external trainers • Not enough follow up • Basic management training Resolutions: • Nicoll Curtin Roundtables • Client’s Uncensored • Management Bootcamp • Recruitment Bootcamp • NC Academy

  5. Weaknesses Now Brand and Culture Issues: • Lack of understanding about who we are • Company plan • Loyalty to the company • Giving back Resolutions: • New brand proposition • 5 year plan • Hiring standards • CSR programme

  6. Challenges Now • Resistance to change • Financial investment • Rejecting of ideas • ‘I want it now’ mentality • Churn

  7. What we have learned Now • Patience – the pay off • Importance of Senior stakeholder engagement • To really listen • Accept past failures • Ideas can come from anywhere • Consistency is key • Sales have gone up

  8. Thank you

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