Europe: Regional Space

1. Europe: Regional Space 9th International Consultation of Child Helplines, Toronto, Canada, November 7th, 2018

2. Facilitators Rasmus Kjeldahl – Regional Representative Europe, Director at BørnsVilkår Ronja Ulvfot – Inclusion Manager at Child Helpline International

3. A big welcome to…

4. Table of contents • Europe: Key Highlights • WeListen project - FPA 2018-2021 • Communities of Practice • Data collection • Minimum Quality Standards • Regional themes • Open discussion • Regional Representative • Nomination and consensus process • Deputy Regional • Nomination and consensus process • Child Helpline International Updates: • Membership overview • Team and supervisory board overview • Advisory Council’s • Overview of Global Activities • Global Strategic Priorities Overview • Ongoing projects at a glance • Regional Consultations

5. Child Helpline International Updates

6. Membership New members: Nigeria, Moldova

7. Members in Europe

8. Members in Europe

9. Team Overview Recruiting – Operations Manager Sheila Donovan – Chief Executive (Interim) Steve Erwood – Membership and Communications Jeroen Jansen – Operations Director (Interim) Richard Ombono – Senior Programme Manager Laura Holliday – Project Coordinator Manu Wildschut – Monitoring, Evaluation and Learning Management team Staff team Ronja Ulvfot– Inclusion Manager Helen Mason – Operations Director (maternity leave) KeesLigtering – Bookkeeper (interim) Chris Umukunzi – Senior Project Coordinator Stefano Disperati Data and Information Ana Rodrigues – Senior Project Coordinator (maternity leave)

10. Supervisory Board - Overview Regional Representatives Rasmus Kjeldahl - Europe Stella Motsi - Africa Zia A Awan Jaap E. Doek - Chair Dr Najat MaallaM'jid - Secretary Supervisory Committee Ola Al Omari – Middle East and North Africa Néstor Rivoira – Americas and the Caribbean Natasha Jackson – board member Titi van de Poel - Treasurer

11. Advisory Councils

12. #Youth • Social Media Takeover – Safer Internet Day 2017 • Regional Consultations 2017 • European Commission – Thematic Advocacy Report 2017 • Global Giving campaign – Humans of Child Helplines • eLearning – Child Online Protection  • International Child Helpline Day  • Day of the African Child  • Creating a youth engagement strategy for ACT to EVAC • International Consultation • Online discussions

13. Overview of Global Activities

14. Ongoing projects at a glance Scaling up: Thematic capacity-building Establishing: ACT to EVAC: Members in Jordan, Peru, Tanzania, Kenya, and The Philippines: identify, prevent and respond to online child sexual exploitation and abuse (ICMEC) Cayman Islands (CEOP) Linea 102 Argentina: Standard Operating Procedures (UNICEF Argentina) Mexico, Benin, El Salvador, Guatemala; Bangladesh (UNICEF Country Offices) Members in East and Southern Africa: Case Management Manuals (UNICEF ESARO) Linea 102 Argentina: Gender and children right’s guidelines (UNICEF Argentina) WeListen EU: Communities of Practice LGBTQI+, children on the move, children with disabilities. Quality Standards for child helplines

15. Regional Consultations of Child Helplines

16. Europe: Highlights 2016 – 2018 and beyond

17. 2017 Projects, achievements and resources

18. Operating Grant (2013-)2017 • Peer exchange meeting – child online protection: Hrabri Telefon: Asociatia Telefonul Copilului, De Kindertelefoon; Bris; The Mix; NSPCC/Childline. • Annual thematic advocacy report and data publication • 7th Regional Consultation and Policy Dialogue • Produced 116 111 videos in 21 European languages

19. 7th Regional Consultation and Policy Dialogue • Brussels, Belgium, 16-18 October 2017 • Theme: Developing Progressive and Sustainable Child Helplines to Protect Children and Young People in Europe • Key discussions: • Child helplines and the United Nation’s Sustainable Development Goals (SDG’s) • Child online protection and data categories - eLearning • The role of child helplines in protecting children against violence • Online radicalisation; Digital Transformation; Vulnerable children – discussion on LGBTQI+ children, children on the move and children with disabilities. • Detailed report here.

20. Training Modules Launched Supporting and Responding to Forcibly Displaced Children eLearning – Child Online Protection

21. 2018 and beyond Project and achievement updates

22. WeListen – FPA 2018-2021 Aims: • Strengthen child helplines to respond to vulnerable children. • Build capacity of child helplines in data management. • Partnerships at national and regional level.

23. The Activities • Capacity building through knowledge sharing: • Communities of Practice • Webinars • Training resources • Updating data collection system • Change from optimal to Minimum Quality Standards • Baseline study and final evaluation

24. Child helpline experts and learners • Thematic experts • Young people • Increased risk of violence • Increased risk of discrimination • Underrepresented in the statistics Community COMMUNITY OF PRACTICE Domain • LGBTQI+ Children and youth (2018) • Children and youth on the move (2019) • Children and youth with disabilities (2020) Practice • Peer-to-peer • Sharing knowledge • New approaches • Shared resources Ronja Ulvfot– Inclusion Manager

25. LGBTQI+ Children and Young People • Members: Mannerheim League for Child Welfare, The Mix, Kellimni.com, Hrabri Telefon + partners • Themes: Youth engagement, working with stakeholders, data collection, terminology, counselling, advocacy, training for staff. • Kick-off meeting and calls.

26. Sharing knowledge with our network • Webinars (November and December 2018) • Training of trainers – training resources for 2019 on inclusive practice and LGBTQI+ children and young people. • Baseline study, final evaluation, data report and thematic advocacy report. Manu Wildschut – Monitoring, Evaluation and Learning Ronja Ulvfot– Inclusion Manager

27. Data Collection Creating a new system for collecting and managing child helpline data

28. Run report based on pre-set categories We can run reports from our data collection system Manual, automated report. Upload to designated online folder. Extract data and import into PowerBi START We collect data manually and cannot run automated reports Manual, how to fill in Excel sheet. Fill in Excel sheet Interactive dashboard

29. Quality Standards for Child Helplines Quality Assurance Framework

30. Overview • QACHAC established to help develop this refined quality assurance framework. ​ • Currently draft version. • Self-assessment against standards - membership criteria. • Pilot exercise 2018-2019 to help us revise, refine, tweak and improve the standards. • Join? steve@childhelplineinternational.org • Full launch across the network in 2019.​ Steve Erwood – Membership and Communications

31. Regional themes

32. Open Discussion

33. Discussion: Strategy 2020-

34. Build capacity of child helplines and improve child protection systems globally Collective Impact Strategy Develop programmatic knowledge and expand thematic expertise   Strategic Goals Priorities Promote collective impact and drive evidence-based advocacy Build an effective and sustainable network Revise and improve data collection tools and methodology Redefine our position as a leader in child-centered protection systems Definition of clear, representative and transparent quality standards 2016-2020

35. “Every child has a voice. We believe that no child should be left unheard.”

36. Key questions – Strategy 2020- • Where do you see the network in 3-5 years? • Who are benefitting from our activities? • How do we want others to see us?

37. Reflections from Regional Representative • Organisational concerns – Next 1-2 years will be crucial. • A new Executive Director to be hired. • Need for a more stable economic model – Membership fees must play a stronger role. • Different ways to take – service for members or service for donors? • Stronger regional cooperation outside Child Helpline International for certain topics?

38. Discussion questions • How can we increase value for our members? • How can members contribute to a quality organisation with a global reach? • Sustainable Development Goals as a framework? • Goal 5 (Gender equality) and target 16.2 (eradicate violence against children) especially.   • Are data and evaluation essential? Advocacy and evidence? • A global presence for a global organisation? • Is being a child and youth-centred organisation, and amplifying the voices of children our core practice? • How does technology and its applications figure in our future? How do we harness that to improve the network?

39. Regional Representative and Deputy Regional Representative

40. The Role of Regional Representative • Member of the board • Two or more meetings per year – some Skype or WebEx • Feedback and input in between meetings • Need for input and guidance • Some coordination and communication with members in region – not so clear as a role – could improve • Crucial as regard the economic situation and future development of Child Helpline International.

41. The Role of Deputy Regional Representative • Acts in place of Regional Representative (RR) if: • RR is unable to attend a meeting. • RR leaves their organisation. • Support RR by facilitating regional advocacy activities. • Will be appointed to the Advocacy Taskforce.

42. Consensus process • Other nominees? • All nominees for the position of Regional Representative and Deputy • Time for a short pitch from the nominees! • Nominees to leave the room with Ronja. Rasmus will lead discussion. • Group discussion - who is most suitable? Remember: consensus, not election. • Congratulations to our new Regional Representatives!

43. Thoughts, Comments, Questions?

44. Thank you! Next session is “Oneline- Presentation and Launch” at 11.30 in Plenary.