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Configuration Management

Configuration Management. Keeping track of all the components that make up your ICT infrastructure. What’s involved. Identifying what to register Specifying Configuration Item (CI) HW, SW, People, Companies, Services Which attributes (location, s/n, contracts, etc.)

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Configuration Management

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  1. Configuration Management Keeping track of all the components that make up your ICT infrastructure

  2. What’s involved • Identifying what to register • Specifying Configuration Item (CI) • HW, SW, People, Companies, Services • Which attributes (location, s/n, contracts, etc.) • Define relationships between CI’s • Management of the data • Add, modify, delete CI’s • Who’s allowed to change what

  3. What’s involved • Verification • Check that reality and data agree • Creation of configuration management DB • Excel spreadsheet? • Own database • Special tools • Management of the database (CMDB)

  4. Results • You know what you are managing • Lists of HW, SW, People etc. • What’s involved in providing each service • Check list to determine impact of changes • Relations between components • Higher quality support of users • You know what he is using even if he doesn’t

  5. Problem areas • Registering too much • Registering too little • (Emergency) changes

  6. Relations with other processes • Service level management • Change management • Software control and distribution • Incident and problem management • CMDB is your source of information for all the other processes.

  7. Concepts/Terminology • Configuration Management Data Base • Configuration Item • Configuration attributes • Configuration relationships

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