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Innovative Back-Up Programme for Employees: Comprehensive Pain Management by Aviva

Aviva has introduced an innovative Back-Up Programme designed for employees and their families experiencing back or spine problems. This evidence-based clinical case management service offers tailored rehabilitation programs aimed at delivering effective treatment efficiently. With over half of Irish workers suffering from back pain annually, the Back-Up Programme reinforces the importance of proactive care, ensuring timely access to physiotherapy and reducing the need for specialist referrals. Contact Aviva at 1890 717 717 to benefit from this valuable service today!

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Innovative Back-Up Programme for Employees: Comprehensive Pain Management by Aviva

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  1. Back-Up for < insert scheme name>employeeswith <insert broker name>

  2. What is Back Up Programme? • Aviva have launched a new innovative back pain clinical case management service for members with back or spine problems with Company Name employees and their families. • What is case management? • “..an active process that involves the assessment of an individual and the development and implementation of a tailored rehabilitation programme”. • Evidence based approach & outcome focussed on “delivering the right treatment at the right time at the right cost for the right outcome”. • Independent expert case management from our rehabilitation partner HCML

  3. Back Pain • Over half of Irish workers experience back pain each year • Over a quarter of non-fatal injuries in Irish workplaces are attributable to back pain. • Up to 80% of the adult population will suffer from significant back pain at some point in their life. • 7 million lost working days per year due to Musculo-Skeletal Disorders • €348 million cost in Lower Back Pain (LBP) disability payments in 2002 • *Source: Fit for Work? Musculoskeletal Disorders and the Irish Market 2009

  4. Back- Up Teams • There are three teams of case managers who deal with • Back- Up cases All members of the team have a professional • health qualification e.g. • Sports Rehabilitation • Sports Therapy • Bio-kinetics • Physiotherapy

  5. Back-Up Customer JourneyOverview • Employee phones Aviva on 1890 717 717 • Aviva book in the employee with HCML • HCML phone employee to have initial discussion. • HCML may recommend the employee attends a Physiotherapist for consultation • The Physiotherapist may then recommend a course of Treatment • A once of fee of €50 is required at the 1st treatment session • – this is to encourage them to complete the treatment programme • All other treatments are Free of Charge • *€50 fee not payable under day to day claims

  6. Back-Up Customer JourneyOverview Member calls Aviva 1890 717 717 Self help / Physio HCML Case Management HCML Close Case HCML Triage Aviva Online booking On line diary 2 hour SLA Clinical assessment Goal setting With face-to-face physiotherapy, Aviva members can avail of a set number of treatments free of charge.

  7. Physio Network • Carlow x 1 Meath x 3 • Cavan x 1 Offaly x 1 • Clare x 2 Sligo x 1 • Cork x 10 Tipperary x 2 • Dublin city x 16 Wexford x 2 • County Dublin x 5 Wicklow x 4 • Galway x 4 • Kerry x 3 135 physiotherapists nationwide • Kildare x 6 • Leitrim x 1 • Limerick x 4 • Louth x 2 • Mayo x 1

  8. Back-Up Programme: Key Benefits for Employees • The Back-Up programme has significantly improved the speed of recovery and return to work rate for employees (based on Back-Up in UK) • In addition, the number of physiotherapy sessions employees require has been greatly reduced, and far fewer employees have needed to be referred to a Specialist. • Cost savings on physiotherapy, as all sessions after the 1st treatment • Better customer experience: “..an active process that involves the assessment of an individual and the development and implementation of a tailored rehabilitation programme”

  9. Next Steps Next Steps: Back-Up programme is available immediately on 1890 717 717 to all <insert company name> Employees and their families, who are Aviva Health members. There are flyers available here today if you want to give some to your colleagues.

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