1 / 57

Chad Young Director, Distribution Channels U.S.

Chad Young Director, Distribution Channels U.S. Retail and Banking Systems GmbH. Informationssysteme AG. Rich History of Innovation and Customer Commitment. Business foundation by Heinz Nixdorf Expansion to the fourth largest computer company in Europe.

alaire
Télécharger la présentation

Chad Young Director, Distribution Channels U.S.

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Chad YoungDirector, Distribution Channels U.S.

  2. Retail and Banking Systems GmbH Informationssysteme AG Rich History of Innovation and Customer Commitment • Business foundation by Heinz Nixdorf • Expansion to the fourth largest computer company in Europe • Acquisition of Nixdorf Computer corporation by Siemens corporation • Foundation of Siemens Nixdorf Information Systems corporation • Establishment of Siemens Nixdorf Retail and Banking Systems Inc. • Continuous growth with two-digit expansion rate • Separation from the Siemens group • Independence and new brand:Wincor Nixdorf • Initial public offer as Wincor Nixdorf stock corporation 1952 1990 1998 1999 2004

  3. Wincor NixdorfAt a Glance Corporate profile (FY 06/07) Customer-oriented culture • Global presence in over 90 countries • Main production locations: • Germany • Singapore • China • Brazil • Development Center: • Germany • Switzerland • Singapore • Retail • Banking • Postal service • Hospitality • Service stations • Lottery • Products • Solutions/ Consulting • Services incl. outsourcing Blue chip-customers

  4. Wincor Nixdorf HQ in the US – Austin, Texas • 90 employees and 60 people per shift in the call center • Facilities of 75,000 Sq. Feet include • Sales • Marketing • Engineering and technical support • Financials • Logistics • Warehouse • Testing and diagnostics • Staging and integration • Assembly line • Spare part inventory • Certified repairs • Shipping and receiving Staging Center Wincor Nixdorf in theUnited States Material Handling Repair Center

  5. Worldwide Market Positions ATMs and Cash Dispensers Point of Sale Automated Teller Safes Multi-vendor Applications Monitoring / Admin Customer Information Printers Document/Passbook Printers Transaction Terminals

  6. Services End-to-End Portfolio Postal teller machines Kiosk Terminals Redemption of empty packaging ATM / Cash Recycling Self- Checkout Products Intelligent Deposit ATS Counter workstations Net centered multi-channel solutions Branch Solutions ProClassic/ Enterprise Solutions Multi-vendor Software 1-2-1Marketing Cash Management ProClassic ProCash/ FOnetdaNCe ProSales ProCash Analyzer

  7. 61.170 61,170 48,795 35,005 32,190 22,587 22,608 16,803 15,397 14,198 8,865 7,610 4,285 3,959 3,111 2,923 92/93 93/94 94/95 95/96 96/97 97/98 98/99 99/00 00/01 01/02 02/03 03/04 04/05 05/06 06/07 Wincor NixdorfWorld wide shipments of ATMs/CDs ~ 52,800 ATMs/CDs shipped in 2006/07 ~ 8,300 Intelligent Deposit Systems shipped in 2006/07

  8. Key Figures Key Figures SlimCash ProCash 1571 ProCash 4000xs ProCash 4100xs Innovation strongly driven byCustomer Needs and Technical Progress • Ongoing Portfolio-Additions, e.g.: • SlimCash 200, ProCash 4000xs, ProCash 4100,FrontOffice/TOP, PCA 3.0 • Wincor Nixdorf commitment in FY 06/07 to customer-oriented R&D: • R&D Spendings of US$ 138 Mio. (11% growth) • 843 Employees in R&D – 10% of total Headcount • 75 new Patents – Active Patents up to 1,028

  9. … and continuously winning new customers Developing customers for decades … (26 years) (15 years) (26 years) (28 years) (28 years) Global Constructed Customer Base • Blue chips: • Banking 25 out of the Top 25 Banks in Europe • 18 out of the Top 25 Banks in the World • Retail 19 out of the Top 25 Retailers in Europe • 17 out of the Top 25 Retailers in the World Banking ranked by market cap, Retail ranked by revenue Source: Thomson Financial, Datastream, Lafferty (European Banker), STORES.org, MINTEL.com

  10. Top 25 ATM Deployer in North America Strategic 1 9 17 Strategic Goals Goals 18 2 10 19 3 11 20 4 12 21 5 13 22 6 14 23 7 15 24 8 16 25 Non-WN Customer WN Customer Pilot/Pilot in Prep. Wincor Nixdorf is on track to become a leading supplier of banking solutions in North America • Strong company focus onU.S. business development • Broaden No. 1 position in Canada • Expansion of onsite maintenance coverage and enhanced serviceportfolio (Managed Services) • Direct Focus on Top Accounts • Reseller model for small and medium banks • Broaden portfolio incl. Recycling ATMs, Kiosk, Branch Renewal, PC/E • Strong focus on innovation, quality and customer satisfaction Source: ATM & Debit News Nov. 2007 / Wincor Nixdorf

  11. 2007 • BTN Innovator Award • Banking business growth of 98% • Continues investments into sales, support and services • New HQ in Austin U.S. Milestones 2006 • Building up onsite maintenance • Nationwide depot concept (FEDEX) 2005 • Introduction of direct sales model • First envelope free pilot at Wells Fargo 2004 • Rollout of 2,500 APC Terminals for USPS • Setup of service Infrastructure Platform (eServices) 2003 • Alliance Agreement with IBM • Launch of integration and staging center • Call Center setup 2002 • Acquisition of AUTOTELL – Setup of regional SW competence center in Boston for the Americas • Rollout of 1,200 ATMs at Valero • First Multivendor SW project at JPMC (eATM) 2001 • Wincor Nixdorf US Headquarters established in Austin, TX 2000 • Banking business unit established in the U.S. Wincor Nixdorf continues to invest and shows a strong commitment to the U.S. marketplace

  12. EXPERIENCE MEETS VISION. Securing your ATM Network

  13. Potential ATM Attacks Intrusion and theft Fraud/ Tampering Cyber Attacks Physical/ Destructive Attacks

  14. Potential ATM Attacks Intrusion and theft Physical & Destructive Attacks Fraud/Tampering Cyber Attacks

  15. Security HousingConventional safes Security levels • Strongbox • Wall thickness 2 or 3 mm • UL 291 Level 1 • Wall thickness 12,5 mm • CEN L • Wall thickness 12,5 mm • RU* 30/50 (total breach) • CEN III • Wall thickness 40 mm • RU* 120 (total breach) • CEN IV • Wall thickness 40 mm • RU* 120 (total breach) • CEN VI • Wall thickness 80 mm • RU* 400 (total breach) *RU: Resistance UnitTotal time xBV of strongest tool + total BV of all tools e.g. BV (basic value): chisel=1 oxygen lance=32 CEN V

  16. Safe Locks Functions • Open Safe • Change code • Connection to Alarm System(Distress Alarming) • Delayed opening • Administration systemwith Audit Trail (record opening activities) • Single-use opening codes, Soft-Key (eg. Mas Hamilton Lock)

  17. Cassette – Note Staining Systems Functions • The ink from the security module integrated in the cassette degrades the cash within a fraction of a second. • Can be switched to ATM or transport mode • Contacts protect the cassette if criminals attempt to break the cover open. • Integrated sensors (detect non horizontal position and physical blows) • Solution can be upgraded on machines in the field by replacing cassettes at a later date

  18. Cassette – Note Staining Systems Advantage • Wincor Nixdorf’s solution assures an average banknote ink penetration of more than 35% when the cassette is full. • The minimum guaranteed ink penetration is 20%. • These ink penetration values are high when compared to competitor products.

  19. Potential ATM Attacks Intrusion and theft Physical & Destructive Attacks Fraud/Tampering Cyber Attacks

  20. Anatomy of an ATM Theft

  21. Anatomy of an ATM Theft

  22. …and when finally found….

  23. Explosion of ATM An explosive gas mixture of oxygen and acetylene will be pumped in the ATM. With an electric cable, which is inserted in the ATM the explosive gas mixture will be ignited from a secure distance.

  24. Explosion of ATM

  25. Explosion of ATM

  26. Result…theft of cash cassettes

  27. Anchored ATM Installation

  28. Alarm Package: Machine Removal Sensor 27.5 190 40 Fig.: A94_04.1 Min. 65 Functions • Mechanical sensor • Protection against forceful removal of the entire ATM • Alarm triggered as soon as attempt at removal starts • No false alarms • Protection against tampering

  29. Alarm Package: Structure-borne Noise Sensors • Thermal intrusion (heat sensors) • Mechanical intrusion (acoustic sensors) • Explosives (seismic sensors)

  30. GPS location module ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) Neigungsmelder Neigungsmelder Tilt sensor Database network provider D1 D2 O2 ---------------- ) ) ) ) ) ) ) ) ) ) ) ) ------- location-finding server Security operations control center Alarmplan wird ausgelöst ) ) ) ) ) ) ) ) ALARM Internet ATM secured with GPS positioning technology

  31. Potential ATM Attacks Intrusion and theft Physical & Destructive Attacks Fraud/Tampering Cyber Attacks

  32. Crimes Committed at ATMs Crimes most commonly committed at ATMs Skimming Special intrusion mechanisms mounted in front of the card reader are used to copy (fish for) card data. Lebanese Loop Special intrusion mechanisms mounted in front of the card reader are used to steal the card. Not noticed by customer! Customer loses card!

  33. Lebanese Loop

  34. Anti Lebanese Loop Card Reader

  35. Skimming device on a ProCash 2xxx ATM Camera Skimming device

  36. Rash of ATM-skimming attacks hits Irish banks Wednesday February 27 2008 HUNDREDS of thousands of euro has been stolen from bank accounts of unsuspecting customers over the past two weeks, it emerged last night. The scam has hit bank customers in Limerick, Clare, Tipperary and Kerry, after skimming devices were installed on ATM machines across Munster. Gardai say that €160,000 has been stolen from bank accounts in Clare alone over the past fortnight. The revelation comes as Bank of Ireland refunded thousands of euro to 90 customers at its branch in Ennis who fell victim to a skimming operation. Source: Independent.ie News

  37. Fast processing of the skimmed data • The data copied from the magnetic stripe is transmitted via radio waves and stored on a notebook computer. • The skimmed data are passed on immediately and as soon as two hours later, fake cards can be used to make purchases

  38. New generation of skimming devices

  39. New generation of skimming devices • On the left you see a typical skimming device with conventional technology beside a new skimming device with modern technology Dimensions Width 70.31 mm Height 18.04 mm Depth 3.89 mm

  40. New generation of skimming devices • The police obtained a card skimmer and a fake PIN pad which was bonded to the ATM. Both items hardly distinguishable from the original components

  41. New generation of skimming devices Six small batteries connected to micro switches Transmitter circuit Micro switches Magnetic read head Transmitter antenna

  42. Video Surveillance Portrait camera • ATM-specific installation • ATM-specific camera module • Retrofittable • Versions: • Black/white or color • (Color for XE systems only) • PAL or NTSC

  43. Anti-skimming Card Reader Throat • With the anti-skimming card reader throat, easy mounting of a skimming device is prevented • Anti-skimming card reader throat is securely screwed-on. Sensor is activated if card reader throat is removed Element for card reader throat

  44. Insertion direction 30 mm Card reader throat of Wincor Nixdorf ATMs It is important to know how far the card juts out of the card reader module in the eject position. In WN systems, it is approx. 30 mm. This is the area accessible to the system user or the thief with our standard card reader throat • The installation of an anti-fraud card reader throat eliminates the space required for the installation of a skimming device. • A skimming device cannot be attached in front of our card reader.

  45. Anti-skimming Sensor Anti-Skimming Sensor • Mounted inside ATM fascia • Can not be seen or removed from outside the ATM • Senses change in magnetic field associated with installation of skimming device • Sensor communicates with ATM software if device detected • Alarm triggered • ATM shutdown • Automated action(s)

  46. Potential ATM Attacks Intrusion and theft Physical & Destructive Attacks Fraud/Tampering Cyber Attacks

  47. Payment Card IndustryPCI Data Security Standard: PCI DSS • For the first time in Sept. 2006, the five brands agreed on a single, common framework for creation of an organization to develop and maintain security standards for credit and debit card payments. • The newly formed Payment Card International Security Standards Council will manage the PCI Data Security Standard for merchants, payment processors, point-of-sale vendors, financial institutions and more than a billion cardholders worldwide.

  48. Payment Card Industry3 different standards There are 3 standards relevant to banking….. • Encrypting Pad (EPP) Security: PED (Visa) • Encrypting PIN Security (RKL, Key management) • Data Security (operations, infrastructure and processes) www.pcisecuritystandards.org

  49. Encrypting PIN Pad (EPP) Functions • PCI PED 1.0 or higher (for all ATMs purchased after 1/1/2008) • Securing the network keys(attack-proof memory area) • Remote key management • Cryptographic functions • Security housing (tamper-responsive) • Secure software update (direct or remote)

  50. Remote Key Loading (RKL) ATM ATM ATM ATM ATM ATM

More Related