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MGT 304 Principles of Management

MGT 304 Principles of Management. Introduction. MGT 304 Principles of Management. “Those who love teaching, teach others to love learning” Dr. Jim Barnes “Managers are Teachers and Teachers are Managers”. MGT 304 Principles of Management.

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MGT 304 Principles of Management

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  1. MGT 304 Principles of Management Introduction MGT 304 WJ Patterson

  2. MGT 304 Principles of Management • “Those who love teaching, teach others to love learning” Dr. Jim Barnes • “Managers are Teachers and Teachers are Managers” MGT 304 WJ Patterson

  3. MGT 304 Principles of Management • “The life of all business, is mostly relationships and understanding” Philip Crosby – Quality Mgmt Expert • EQUIFINALITY – More than 1 way to accomplish the same task. (a basic principle of systems theory) MGT 304 WJ Patterson

  4. MGT 304 Principles of Management • LEARNING – A sustained changed in behavior. • 4 Steps of the learning Process • Explore – Big Picture • Expierience • Understand • Connect MGT 304 WJ Patterson

  5. MGT 304 Principles of Management • C.P.R. – Teaching /Mgmt Style • C-Clarity • P-Patience • R-Responsibility • “You should always keep learning as long as there is something you do not know” Seneca (Indian) MGT 304 WJ Patterson

  6. MGT 304 Principles of Management • “People are the source of Quality & Productivity” • 3 things people want & need • Dignity-As a mgr, never take this away • Meaning-”Whats the meaning” • Community-People long to belong MGT 304 WJ Patterson

  7. MGT 304 Principles of Management • QUALITY – “Arete” in the Greek, meaning “A degree of excellence”. Agreeing to do what you said you would do. • QUALITY – “Is what the customer says that it is” WJ Patterson MGT 304 WJ Patterson

  8. MGT 304 Principles of Management • ETHICS-”ETHOS” in the Greek, meaning an inner feeling of right or wrong. • QUALITY + ETHICS = INSEPERABLE • TQM – Total Quality Management (Kaizen – Continuous Improvement) MGT 304 WJ Patterson

  9. MGT 304 Principles of Management • ETHICAL 1st FIVE • Do what is right • Do the best you can • Understand that ours is a world of others • Never let ambition overrule your heart • ATTITUDE is EVERYTHING MGT 304 WJ Patterson

  10. MGT 304 Principles of Management • “In the 1980’s, 25% of all goods needed to be returned • General Electric – Six Sigma • 3.4 defective parts per million • Philip Crosby – ZERO DEFECTS , A concept by Crosby whereby management believes that no defects are acceptable. MGT 304 WJ Patterson

  11. MGT 304 • 3 Basic Fundamentals of TQM • Continuous Improvement • Kaizen Kai-Change Zen-Good • Constancy of Purpose • Team-One supports the other • Profound Knowledge • Attention to Detail MGT 304 WJ Patterson

  12. MGT 304 Principles of Management • “The only reason for people to exist is to create a customer” Peter Drucker • Taguchi Lost Function – “The further away a product is from being perfect, the greater the cost will be”. • “The Best Minute I spend… Is the one I invest in people” Ken Blanchard from 1 Minute Manager MGT 304 WJ Patterson

  13. MGT 304 Principles of Management • History of Management • “When I want to understand what is happening today or try to decide what will happen tommorrow, I look back” Oliver Wendall Holmes MGT 304 WJ Patterson

  14. MGT 304 Principles of Management • Egyptians • Took 100,000 people, 20 years to build a pyramid • Were the 1st to come up with the 4 principles of management • Plan • Organize • Lead • Control MGT 304 WJ Patterson

  15. MGT 304 Principles of Management • Chinese • Built Great Wall • Specialization of Labor – the degree to which tasks in the organization are subdivided into separate jobs • Michalangelo – Teams • Had teams of painters / carvers/ etc • Teams created the Sistine Chapel MGT 304 WJ Patterson

  16. MGT 304 Principles of Management • Church & Military • Structure • Rules • Chain of Command • These 3 were essential in our early history MGT 304 WJ Patterson

  17. MGT 304 Principles of Management • 1900’s Scientific Management Approach • Frederick Taylor – Father of Scientific Management. “1 best way to do a job”. “The focus is on the task”. “The task is the job”. • Hawthorne Studies – The most famous study ever conducted. Done at Western Electric’s Hawthorne plant led by Elton Mayo. • Hawthorne Effect – The tendency of people being observed in a research effort to react more to the observer than to the actual working condition MGT 304 WJ Patterson

  18. MGT 304 Principles of Management • Douglas McGregor – Theory X, Theory Y • Theory X • People Dislike Work • People will avoid work, so threatened with punishment. • People want to be directed MGT 304 WJ Patterson

  19. MGT 304 Principles of Management • Theory Y • People like work • A persons commitment to a goal depends on the rewards with achieving the goal • People seek responsibility • People can solve problems creatively • A persons potential is only partially recognized. MGT 304 WJ Patterson

  20. MGT 304 Principles of Management • There is a middle ground between Theory X and Theory Y MGT 304 WJ Patterson

  21. MGT 304 Principles of Management • Frank & Lillian Gilbreth – 30’s • Lillian – 1st lady of Management • Efficiency Experts • “Cheaper by the Dozen” – a movie made on their time and motion studies. • 1950 – TQM MGT 304 WJ Patterson

  22. MGT 304 Principles of Management • Systems Theory – All parts of the organization effect each other. • Contingency Approach – There is NOT 1 best way to do something. Depends on the situation. MGT 304 WJ Patterson

  23. MGT 304 Principles of Management • 21st Century • Downsizing • Re-Engineering • E-Commerce • “Quality is a habit, not an act” Aristotle MGT 304 WJ Patterson

  24. MGT 304 Principles of Management • Juran Trilogy – Joseph Juran • Quality Planning • Quality Control • Quality Improvement • “People will fight to remain the same” David Schone MGT 304 WJ Patterson

  25. MGT 304 Principles of Management • “Tell me ….. I forget Show me ….. I remember Involve me ….. I UNDERSTAND” Chinese Proverb MGT 304 WJ Patterson

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