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Enhancing Healthcare Performance through Targeted Information and Evaluation Strategies

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This document outlines the effective use of information sources to evaluate public health performance. It focuses on public health needs, activity and cost management, and the efficiency of financial resources. Key aspects include meeting national and local targets, ensuring quality measures for patient safety, and utilizing feedback from various audiences such as the CCG Integrated Governance Committee and patients. The insights gained will aid in enhancing healthcare delivery through informed decision-making and improved service plans aligned with national benchmarks.

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Enhancing Healthcare Performance through Targeted Information and Evaluation Strategies

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  1. Information Sources, Audiences, Evaluation Iain Rickard Performance Manager

  2. Sources • Public Health • Information about health and our population’s needs • Activity & Cost • Are we spending (y)our money appropriately to address the above? • Performance • Are we meeting national and local targets? • Quality Measures • Are patients receiving safe and effective care? • Feedback • Complaints, compliments, survey results

  3. Audiences • The following groups and individuals receive and evaluate information: • CCG Integrated Governance Committee • Providers (St. George’s, Community Services Wandsworth, SWL & St. George’s Mental Health Trust) at Clinical Quality Review Meetings • Commissioning Teams • Urgent Care Board (new) • CCG Board • Patients & the Public (via Board meetings or websites) • NHS England

  4. Evaluation • Existing Information • National targets (e.g. A&E 4 hour wait, 18 week RTT) • Benchmarking (against similar organisations / national averages) • Drilling Down • More detailed data • Service Plans • Developing New Information (Intelligence) • Proxy indicators (Smoking Quitters as a measure of CVD Mortality) • Early warning systems (Urgent Care Dashboard & Post Keogh report) • Diagnostics (Mapping & Modelling)

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