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EXCELLENCE. ALWAYS. Tom Peters/Gaborone/19June 2006

EXCELLENCE. ALWAYS. Tom Peters/Gaborone/19June 2006. #1* *1 of 5. EXCELLENCE. ALWAYS. 25. This is not a “ mature category.”. This is an “ un distinguished category.”.

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EXCELLENCE. ALWAYS. Tom Peters/Gaborone/19June 2006

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  1. EXCELLENCE. ALWAYS.Tom Peters/Gaborone/19June 2006

  2. #1* *1 of 5

  3. EXCELLENCE. ALWAYS.

  4. 25

  5. This is not a “mature category.”

  6. This is an “undistinguishedcategory.”

  7. 7X. 730A-800P. F12A.**’93-’03/10 yr annual return: CB: 29%; WM: 17%; HD: 16%. Mkt Cap: 48% p.a.

  8. Wegmans

  9. #1/100“Best Companies to Work for”/2005

  11. “It’s simple, really, Tom. Hire fors, and, aboveall, promote fors.”—Starbucks middle manager/field

  12. Donnelly’s Weatherstrip ServiceWeymouth MA

  13. Manhole Cover Madness and More ….

  14. Bonus

  15. Stating the Obvious:THE PROBLEM IS RARELY THE PROBLEM.

  16. THE PROBLEM IS RARELY/NEVER THE PROBLEM. THE RESPONSE TO THE PROBLEM INVARIABLY ENDS UP BEING THE REAL PROBLEM

  17. OFTEN AS NOT/MORE OFTEN THAN NOT THE UNDERLYING PROBLEM IS IN FACT NOT MUCH OF A PROBLEM.

  18. PERCEPTION IS ALL THERE IS. PERIOD.* *From Whole Foods to IBM to the corner deli

  19. POWER WORDS!“I’m sorry.”

  20. Relationships(of all varieties): THERE ONCE WAS A TIME WHEN A THREE-MINUTE PHONE CALL WOULD HAVE AVOIDED SETTING OFF THE DOWNWARD SPIRAL THAT RESULTED IN A COMPLETE RUPTURE.

  21. Stating the Obvious:MORE POWER WORDS/IDEAS

  22. Thank You!

  23. “The two most powerful things in existence: a kind word and a thoughtful gesture.”—Ken Langone

  24. MBWA**5,000 miles for a 5-minute face-to-face meeting (courtesy super-agent Mark McCormack)

  25. Say it with …FLOWERS

  26. POWER IDEAS!You must care.—General Melvin Zais

  27. HTSH: Engage!*Commit! Engage! Try! Fail! Get up! Try again! Fail again! Try again! But never, ever stop moving on! Progress for humanity is engendered by those who join and savor the fray by giving one hundred percent of themselves to their dreams! Not by those timid souls who remain glued to the sidelines, stifled by tradition, and fearful of losing face or giving offense to the reigning authorities.Keywords: Commit! Engage! Try! Fail! Persist!*HTST/Hands That Shape Humanity, Tom Peters’ contribution to a Bishop Tutu Foundation travelling exhibit

  28. “You must bethe change you wish to see in the world.”Gandhi

  29. Manhole Cover Madness and More ….

  30. Bonus

  31. 10.6

  32. Manhole Cover Madness and More ….

  33. Chicagoland’s Mystery Disappearances …

  34. THREE BILLION NEW CAPITALISTS—Clyde Prestowitz

  35. EXCELLENCE. THE MANDATE.

  36. “If you don’t like change, you’re going to like irrelevance even less.”—General Eric Shinseki, Chief of Staff. U. S. Army

  37. “It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.”—Charles Darwin

  38. “We are in a brawl with no rules.”—Paul Allaire

  39. Sam’s Secret #1!

  40. “We made mistakes, of course. Most of them were omissions we didn’t think of when we initially wrote the software. We fixed them by doing it over and over, again and again. We do the same today. While our competitors are still sucking their thumbs trying to make the design perfect, we’re already on prototype version No. 5. By the time our rivals are ready with wires and screws, we are on version No. 10. It gets back to planning versus acting: We act from day one; others plan how to plan—for months.”—Bloomberg by Bloomberg

  41. “This is so simple it sounds stupid, but it is amazing how few oil people really understand that you only find oil if you drill wells.You may think you’re finding it when you’re drawing maps and studying logs, but you have to drill.” Source: The Hunters, by John Masters, Canadian O & G wildcatter

  42. “Rewardexcellent failures. Punishmediocre successes.”Phil Daniels, Sydney exec

  43. Nelson’s secret:“[Other] admirals more frightened of losing than anxious to win”

  44. EXCELLENCE. STARTERS.

  45. Radio City Music HallSeptember 2005

  46. Franchise Lost!TP:“How many of you[600]reallycravea new Chevy?”NYC/IIR/061205

  47. P.P.E.E.R.R.E.

  48. People.Product.Execution.Enthusiasm.Relentless.Re-invent.Excellence.People.Product.Execution.Enthusiasm.Relentless.Re-invent.Excellence.

  49. Did one of ’em ever turn to the other and say:“Wow, I wonder what unimaginable new tools, otherwise not possible, will be brought forth for my daughter Alice, age 17, because of this deal?”

  50. EXCELLENCE. THE WORD.

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