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Communications

Communications. The Importance of Good Skills. Communications and Interpersonal Relationships. Vehicle for establishing a therapeutic relationship Means of influencing the behavior of another to lead to successful outcomes. Levels of Communication. Intrapersonal Interpersonal Transpersonal

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Communications

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  1. Communications The Importance of Good Skills

  2. Communications and Interpersonal Relationships • Vehicle for establishing a therapeutic relationship • Means of influencing the behavior of another to lead to successful outcomes

  3. Levels of Communication • Intrapersonal • Interpersonal • Transpersonal • Small groups • Public

  4. Elements of Communication • Referent • Sender and receiver • Messages • Channels • Feedback • Variables of interpersonal communication • Environment

  5. Forms of Communication • Verbal • Nonverbal • Symbolic • Metacommunication

  6. Verbal Communication • Vocabulary • Indicated meaning ( by signs or symbols or implicated meaning • Timing/pacing • Tone of voice • Clarity/brevity • Relevance

  7. Nonverbal Communication • Personal appearance • Posture • Expressions • Eye contact • Gestures • Personal space

  8. Personal Space • Intimate zone: 0-18 in. • Personal zone: 18-4 feet • Social zone: 4-12 feet • Public zone: 12 feet and more

  9. Professional Relationships • Nurse Client • Nurse family • Nurse healthcare team • Nurse community

  10. Professional Communications • Courteous • Respect • Confidentiality and privacy • Trust • Autonomy and responsibility • Assertive

  11. Communication in the Nursing Process • Assessment * Physical/emotional factors * Developmental factors * Sociocultural factors * Gender

  12. Communication in the Nursing Process • Nursing Diagnosis • Impaired verbal communications • Anxiety • Social isolation • Ineffective coping • Powerlessness

  13. Nursing Process cont. • Planning *Goals and outcomes *Priorities *Continuity of care

  14. Nursing Process • Implementation Use of therapeutic communication techniques

  15. Therapeutic Communication Techniques • Active listening: SOLER • Sharing observations • Sharing empathy • Sharing hope • Sharing humor • Sharing feelings

  16. Techniques cont. • Touch • Silence • Providing information • Clarifying • Focusing • Paraphrasing

  17. Techniques • Ask relevant questions • Summarize • Self-disclosure • Confronting issues in a professional and helpful manner

  18. Nontherapeutic Communication Techniques • Personal questions • Personal opinions • Changing the subject • Automatic responses • False reassurances • Sympathy not empathy

  19. Nontherapeutic • Asking for explanations • Giving judgments: approval or disapproval • Defensiveness • Arguing

  20. The Nursing Process • Implementation Adapt communication techniques for clients with special needs I.e.. hearing impaired, stroke victims, clients with a tracheotomy

  21. The Nursing Process • Evaluation Communication pattern Process recordings

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