1 / 7

MGS 351 Team 2

MGS 351 Team 2. Nicholas Buckley Anna Gwak Kwanghyuk Kim Xi Shi Andrew Yates. Time Warner Cable. National call center in Buffalo, NY Covers multiple regions and call types Several supervisors each with a team of employees. Objective .

alyn
Télécharger la présentation

MGS 351 Team 2

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. MGS 351Team 2 Nicholas Buckley Anna Gwak Kwanghyuk Kim Xi Shi Andrew Yates

  2. Time Warner Cable • National call center in Buffalo, NY • Covers multiple regions and call types • Several supervisors each with a team of employees

  3. Objective • Identify strength and weaknesses within the call center using quantitative measures. • Identify and have an overview of the employee’s work efficiency • Build meaningful reports that can help better organize the company

  4. Reports • Call by Date • Calls by Employees • Calls by Line • Calls by Region • Team Average

  5. Forms • Calls Shows average time calls • Supervisors and Employees Organizes which employees are under which supervisors.

  6. Conclusion • Transferring all the data from spreadsheet to Access helps to extract the information more efficiently. • It also cuts down real time when it comes to searching for employees and call time information. • Lastly, the reports are grouped together which helps to display the productivity of each regions, employees, and teams.

  7. Questions?

More Related