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Russian Business Etiquette

Russian Business Etiquette. By Allen Crotty Prof: Dr. Hemby TR 1 p.m. 5 Words to Remember. IZVIENEETYE “I’m sorry.” OCHIN PREEYATNA “Very pleasant” SPASIBA and PUZHALSTA “Thank you” “Here you are” or “Not at all”. 5 Words to Remember. Vodka CHOOT-CHOOT “Just a little please” ZA VAS

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Russian Business Etiquette

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  1. Russian Business Etiquette By Allen Crotty Prof: Dr. Hemby TR 1 p.m.

  2. 5 Words to Remember • IZVIENEETYE • “I’m sorry.” • OCHIN PREEYATNA • “Very pleasant” • SPASIBA and PUZHALSTA • “Thank you” • “Here you are” or “Not at all”

  3. 5 Words to Remember • Vodka • CHOOT-CHOOT • “Just a little please” • ZA VAS • “To you” • The instant toast

  4. Addressing With Respect • Never use first names • Only for close friends and relatives • Learn the titles of those you are to encounter • Gaspodin or Gaspzhah • Equivalent Mr. or Mrs./Miss • With surname

  5. Dressing Appropriately • Russian Proverb: • “They meet you on how your dressed and they say goodbye to you on how wise you seem” • Large portion of budget to clothing • Brand names or very well made • Light blue, brown or grey are best colors

  6. If visiting in winter bring very warm clothes • Hat and gloves • Well insulated boots • Men • Suit and tie • All meetings • Women • Long sleeved blouse and long skirt • Hat or scarf when visiting Russian Orthodox Church

  7. Appointments • Schedule far in advance • Confirm several times • Try not to schedule near end of July or during August • Russian day begins early • Schedules are constantly subject to change

  8. Appointments • Always be punctual • Open ended meetings • May be late to meeting • Them not you • Business hours range from 9:00 a.m. to 5:00 p.m. Monday through Friday • 10:00 a.m. – 6:00 p.m. are most common working times

  9. Welcome Conversations • Enthusiastic conversationalists • Changes in living in Russia • Russians are extremely well educated • Can and will start talking about history of their country • Personal topics are best avoided • Approach compliments with caution

  10. Conversations • Culturally great affection for children • Showing pictures of you own can build trust and goodwill • Can be very careful about what they say and sometimes speak metaphorically • Great reliance on nonverbal communication • Can sometimes be very frank, depends on the situation

  11. Conversations • Welcome topics include: • Changes taking place in Russia, current events, WWII, economic difficulties, books, and films • Topics to avoid: • Complaints about Russia, the Holocaust, the Czars and the monarchy, ethnic minorities, and religion

  12. Business Gifts • Russians take pleasure in giving and receiving gifts • Try to bring an assortment • Try to avoid giving: • Pencils, pens, lighters, cheap wine, or vodka • If invited to a home try to take gifts: • Chocolates, dessert items, good wine, or alcohol(not vodka)

  13. Gifts • Wrap more expensive gifts • Acknowledge children with a small gift • A toy or candy • Do not give thank you cads or notes • No practical use • Flowers are best given exclusively to women • Choose pink, cream, orange, or blue flowers in odd numbers • Even numbers are for funerals.

  14. What to Know Before Negotiations • Take a healthy supply of business cards. • Make them 2 sided and hand them the side written in Russian facing them • Delays are to be expected when dealing with officials • Get to know your Russian counterpart, it is essential for success

  15. Before Negotiating • When entering a room knock and wait for admittance before opening a closed office door. • They may have greater expectations if you are from the west • Sometimes will make promises they do not have the authority to make

  16. Before Negotiation • Presentations should be simple and easy to understand • Making good impressions important • Company must present a united front • Russian Negotiators will make minor concessions and expect large ones

  17. Before Negotiating • Do not expect them to work after hours, weekends, or vacationing • Praising anyone in public is viewed very suspiciously • Contract must be clear and concise • Expect Russians to try to get around the terms of the contract • Express distrust in bureaucracy and authority whenever possible

  18. Acceptable Public Behavior • Handshakes are common • Keep eye contact during introduction • Thumbs up is a “good job” sign • Call servers with an outstretched index finger

  19. Public Behavior • Do not summon someone with a forefinger • Wearing winter coats and boots in theatres is frowned upon • Do not sit with legs apart or with one ankle on the knee • Many western gestures such as “OK” or the shaking of the fist is considered very rude

  20. Russia • Russians have a very unique culture • The business environment is moving more from the communistic control to a more western style of business • This can lead to misunderstandings and may require you to explain certain concepts • Be patient and understanding to your partners from the world abroad.

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