Developing C ommon A SEAN T ourism C urriculum (CATC)

1. GMS Workshop February 2009 Developing Common ASEAN Tourism Curriculum (CATC) Presenter: Catherine Ng William Angliss Institute

2. Project Objectives & Technical Deliverables 2 • Lack of a common curriculum across ASEAN • Harmonise different Tourism Curriculum Frameworks 1 2 • No mutual recognition • Assist MRA & facilitate labour mobility • Harmonise Regional Qualifications Framework & Skills Recognition System Endorsed CATC with minimum standards Endorsed RQFSRS • Varied tourism standards and HR capacity • Promote consistency & uniformity in tourism training standards 4 3 • Capacity building of CLMV countries in implementing CATC & RQFSRS • Narrowing development gaps amongst ASEAN Countries 242 competency standards For 6 labour divisions Train the Trainer Program for CLMV Countries

3. Who were involved 3 • ASEAN Secretariat • ASEAN Task Force for Tourism Manpower Development • Technical Reference Group (TRGs) • 1041 key stakeholders: • Industry (both Hospitality and tourism) • Educational institutions • Government

4. Methodology of CATC & RQFSRS Discovery Endorse Develop Design 4 CATC & RQFSRS 5 project phases Validate/ revise 1 & 2

5. Methodology of Developing Competency Standards 5 Finalise & Endorse • Finalise & endorsed by ASEAN Task Force for Tourism Manpower Development Feedback 2 • Feedback 2 – Through ASEAN Stakeholders Workshops • Feedback 1 - Review Online survey amongst ASEAN stakeholders via TRGs Feedback 1 • Quality Control – Review & Edit: Curriculum Experts & Professional Editors QC • Develop details of competency standards – Curriculum Writers Develop • Design standard template – Consult TRGs, research and benchmark Design

6. Methodology for Train the Trainer Program in CLMV • Local TRGs of CLMV nominated 4 participants per country • Joint screening process • Selection criteria • CVs • Conducted a 2-week intensive Train the Trainer Program • Held in Hanoi • 16 participants were assessed

7. Challenges, lessons learnt and what’s next 1 2 3 • Effective communications mechanism & close engagement: • -ASEC • ASEAN Task Force for Tourism Manpower Development • Local TRGs • Continuity and importance of local TRGs • Invite relevant / interested stakeholders • Prior in-country visit briefings • Develop Competency standards first • Rationalise 300 unit titles of ACCSTP competency standards to 242 Project design Engagement & co-ordination Relationship building & approaches

8. Challenges, lessons learnt and what’s next 5 6 4 • Face-to-face communications / workshops irreplaceable • Gather feedback • Answer questions • Build consensus amongst stakeholders • Encourage local TRGs to joint facilitate the program • Translate materials if budget allows • Organise translators if needed • Develop a portal to distribute information to stakeholders • Developed www.waseantourism.com • Create an online forum • Dissemination of • information Communications Some language barrier

9. Challenges, lessons learnt and what’s next 7 8 9 • Develop ASEAN Certified Trainers and Assessors • Create a pool of trainers by adopting “Master Trainer & Assessor model” • Create a web portal for training resources (toolbox) for new standards • A knowledge bank and discussions forum • Supportive • environment • Run intensive Train the Trainerprograms in parallel with development of skills standards framework • Create “Project Champions/Advocates” Capacity building I Capacity building II

10. Master Trainer & Assessor Model • Multiplying effects • Mentoring • ASEAN & GMS Certified Trainers & Assessors

11. End of presentation Thank you. Any questions?