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Quarterly Cleaning Process

Quarterly Cleaning Process. Performance Improvement Process for Housekeeping Services. Quarterly Cleaning Process. Our present detail cleaning of the patient room includes floor stripping, wall washing and curtain changing. This process can take between 2.5 to 4 hours per room.

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Quarterly Cleaning Process

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  1. Quarterly Cleaning Process Performance Improvement Process for Housekeeping Services

  2. Quarterly Cleaning Process Our present detail cleaning of the patient room includes floor stripping, wall washing and curtain changing. This process can take between 2.5 to 4 hours per room.

  3. There was a process in place where Housekeeping was notified by various departments when a room became available for a quarterly clean. Based upon the condition of the room, the process could take from 2.5 to 4 hours to complete. Because of the complexity of the notification process to housekeeping and our subsequent reassignment of housekeeping staff, often times the “Window of Opportunity” to clean the room was lost. Problem Statement

  4. Goal Detail clean 70% of the patient rooms each quarter

  5. Identified Causes • High Census – both beds in a semi-private room must be empty to be able to detail clean the room • Staffing • Housekeeping employees are reassigned if a quarterly detail clean is not available at the beginning of their shift. If one becomes available later in their shift, by the time the employee can be reassigned, Admitting may determine that the room is needed prior to the time the work can be completed.

  6. Identified Causes (Continued) • Weekend staffing is one person only. Often there are more rooms available for cleaning than we have staff at that time. • Ownership – Housekeeping was letting a number of departments direct the process for cleaning availability, rather than being proactive and asking for specific rooms

  7. Solutions Implemented • Change of Procedure • Day Shift Housekeeping Managers check the floors early in the morning to identify empty patient rooms • The list is give to the Operations Manager who prioritizes the need for cleaning • The Operations Manager coordinates the release of rooms with Admitting

  8. Solutions Implemented (Continued) • Weekend Cleaning – Overtime has been used to provide additional resources for the quarterly cleaning process

  9. Results • For the five quarters prior to the change of procedure, the completion rate for quarterly cleans had been static. • The quarter prior to the change, Housekeeping had only been able to quarterly clean 28% of the patient rooms. This low rate presented us with an opportunity to review our process and determine if changes should be implemented.

  10. Results (Continued) • During the quarter after changes to the process had been made, Housekeeping was able to quarterly clean 60% of the patient rooms.

  11. Recommendations • Continue to collect data and monitor our process to ensure that we are maintaining our gain. • Begin to address what Second Shift can do to proactively assist in the process by identifying and prioritizing rooms at 3:00 PM and work with Admitting to release rooms. • Recruit and hire part time employees with floor care experience to work the weekends and eliminate the overtime.

  12. Data

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