Health Home Statewide Implementation Webinar February 28, 2012

1. Health Home Statewide Implementation WebinarFebruary 28, 2012 Presented by The New York State Department of Health

2. Agenda • Phase I Implementation Status • Working with Managed Care Plans • Health Home Assignments and Enrollment • Billing and Payment • Metrics • Assessment • Phase II Status Report

3. Ready Set Go-State Plan Approval New York's Medicaid State Plan Amendment (SPA) for Phase I Health Homes for Medicaid Members with Behavioral Health and Chronic Conditions was approved with an effective date of January 1, 2012 • Final version of the SPA posted to the Health Home website • A detailed Medicaid Update Article will be published • Provider Manual being written • Guidance on TCM transition on OMH website http://www.health.ny.gov/health_care/medicaid/program/medicaid_health_homes/partner_resources.htm

4. Phase I Implementation Status

5. Final Phase I counties • Bronx • Brooklyn • Nassau • Schenectady • Washington Note: Albany, Rennselaer and Saratoga have been moved from Phase II to Phase III to allow more time for network development Hamilton Clinton Franklin Warren Essex

6. Health Home Readiness Provider Enrollment and NPI’s Lead Health Homes do all billing under one NPI number (with the exception of old and new TCM slots which will continue to be billed to eMedNY directly by case management agencies) • Health Homes may use an existing NPI number or enroll a newly structured organization with a new NPI for that organization, then bill under the NPI of the new organization • Detailed Medicaid provider enrollment information is available on the Health Homes website

7. Health Home Readiness Communication • Health Homes must maintain current contact information (updates to hh2011@health.state.ny.us) • Health Homes must identify contact numbers for Health Home participants to be directed to, for assistance and information

8. Health Home Readiness Communication Plans and Health Homes must develop and prepare to send out introduction welcome letters • Plans will send out letters to their Plan members (based on Plan template approved by DOH) • Health Homes will send letters to their assigned Fee for Service list (based on DOH template) http://www.health.ny.gov/health_care/medicaid/program/medicaid_health_homes/forms/

9. Health Home Readiness Thinking Ahead • Health Homes must prepare to meet quality measures and reporting responsibilities • Health Homes must develop systems to reimburse partners, commensurate with the level of Health Home services delivered • Health Homes should think through their capacity, i.e., how many participants can they serve

10. Health Homes and Managed Care Plans Working Together

11. Working with Managed Care Plans • Managed Care Plans are working on contracts with Provider-led Health Homes to allow Plans to assign their members into Health Homes as appropriate • DOH is working with Health Homes on model clauses for contracts • http://www.health.ny.gov/health_care/medicaid/program/medicaid_health_homes/nys_implementation.htm • Managed Care member assignment into Phase 1 Provider-led health homes will likely commence in March

12. Working with Managed Care Plans Provider-led Health Homes must work closely with Managed Care Plans to: • Coordinate care and services • Utilize the plan network, for in-plan benefits • Ensure prior authorization requirements are met

13. Working with Managed Care Plans Managed Care Plans must: • Contract with provider-led Health Homes • Assign members using the State algorithm and their own data (e.g., PCP assignment) to appropriate Health Homes • Reimburse Health Homes commensurate with the Health Home services being provided • Act as State’s partners in monitoring the quality of Health Homes • Work with Health Homes that are not achieving quality goals and/or meeting the member’s needs, to help them improve

14. Working with Managed Care Plans • Health Homes need to clearly communicate volume capacity to Plans • Plans and Health Homes need to negotiate participant assignments to ensure a viable case mix • Contracts need to spell out clear expectations about assignments • DOH will work with Plans and Health Homes to resolve problems

15. Working with Managed Care Plans • Plans may retain a portion of Health Home payments for administrative services and other support as necessary • Contractual agreements should specify the services

16. Patient Assignment and Enrollment

17. Health Home Assignments: Managed Care Workflow

18. Health Home Assignments: Fee-for-Service Workflow

19. Health Home Assignment-FFS • Updated network partner lists were received from all Health Homes to finalize the algorithm for identifying and assigning candidates based on loyalty • Lists of potential participants have been created, with individuals scoring higher (based on risk for adverse events and lack of engagement in care) being identified for assignment first • Lists will be used to populate member tracking sheets, which Health Homes will access through the Health Commerce System (HCS)

20. Health Home Assignment-FFS • Provider-led designated Health Homes have or will have access to member tracking sheets via HCS for their assigned members • Outreach and engagement (or enrollment if applicable) commencing in February should be billed in March, using new rates and a February 1 date of service

21. Health Home Assignment-MC • Managed Care Plans have access to their member tracking sheets via the HCS, for individuals identified by DOH as potential Health Home candidates (based on risk and engagement, loyalty, PCP assignment) • Managed Care Plans will evaluate potential candidates and assign them to Health Homes that best serve their needs

22. Health Home Assignment-TCM • TCMs will identify the Health Homes that best meet their member’s needs • DOH will make assignments to Health Homes based on these recommendations • Managed Care Plans and Health Homes will receive member tracking sheets that reflect these assignments

23. Assignment-New Referrals • New referrals (via HRA, county, SPOA or LGU, care management agency, practitioners, hospital, prisons, BHO, etc) meeting Health Home criteria must be assigned to Health Homes to ensure access to care management • For Managed Care Members, the referring entity will contact the Plan to actuate the Health Home assignment • For FFS members, the referring entity will contact DOH (contact information to be provided shortly) to actuate an appropriate Health Home assignment. Process will include collaboration with OMH, AIDS Institute, and OASAS to ensure these assignments best serve the needs of their populations

24. Member Tracking Sheet Elements • Patient Demographic information • Assigned Health Home • Health Home Direct Care Management Provider • TCM, MATS, CIDP • MCO, CBO • Enrollment/Disenrollment Status • Various Dates • Consent • Enrollment/disenrollment • Patient Profile (e.g., Risk Score, Acuity Score, Ambulatory Connectivity and Loyalty) The information on the member tracking sheet supports the claim…more on this in the Billing and Payment section

25. Member Tracking Sheet Update • Updated version now available on the website • DOH will soon schedule a Technical tracking sheet submission webinar with designated HCS contacts. • Tracking Sheet Changes: • The HH Database primary key is the unique combination of Recipient ID, MC Plan (if applicable), Assigned HH Plan, and Begin Date. • Must now indicate record type on tracking sheet • Only Add (new primary key OR move from engagement to enrollment), Change (changing/updating existing information or disenrolling) or Remove records (permanent removal – not disenrollment)should be submitted each month • Tracking sheet now shows editing logic and required fields http://www.health.ny.gov/health_care/medicaid/program/medicaid_health_homes/tools_for_imlement.htm

26. Outreach and Engagement • Outreach and engagement-three consecutive months to find and engage candidate and secure consent. If not successful, outreach and engagement can continue but three months must elapse before another three months of outreach and engagement can be billed • If a Health Home candidate definitively opts-out, at least three months must elapse before the candidate can be reassigned and no outreach can occur during this period

27. Enrollment and Consent • Enrollment starts when the candidate has signed the consent form and becomes a Health Home participant • The consent form is available on the Health Home website (currently only in English, translations into other languages will be available) • http://www.health.ny.gov/health_care/medicaid/program/medicaid_health_homes/forms/ • Care managers are expected to help potential Health Home participants understand that signing includes consent for Health Home Services as well as allowing health information to be shared with other Health Home providers and the RHIO

28. Enrollment and Consent • Personal health information on Health Home members cannot be shared with network partners until consent is signed - the date of consent is considered the enrollment date • Entry of an enrollment date on the member tracking sheet and submission of the sheet via HCS will support claiming through eMedNY for the enrollment rate, instead of the outreach and engagement rate

29. Billing and Payment

30. Billing and Payment-Eligibility • Eligibility will initially be controlled through sharing of member tracking sheets. Key elements of the tracking sheet (outreach dates, enrollment dates) will be loaded to member eligibility files to support claims and appropriate payment edits • Member tracking sheets will be populated via file transfer for all Health Home candidates and participants. System changes are in progress to allow additional functions, e.g., look-up of Health Home status Note: Billing and payment, including rates, were covered in detail at the December 9, 2011 Statewide Webinar (presentation is on the Health Homes website)

31. Billing and Payment-Rates • Payment rates will be set based on region and case mix (e.g. clinical acuity). • Eventually rates will be further adjusted by member functional status (e.g. impairment in physical and/or behavioral functioning, housing status, self management abilities, etc). • Except for TCM slots, outreach and engagement will pay at 80% of the rate, once the candidate is enrolled the rate will be 100% • CSC will notify managed care plans and Provider-led Health Homes when they are able to bill new Health Home rate codes.

32. Billing and Payment-Rates Health Home Rate Code Definitions 1386: Health Home Services (Plans and FFS) 1387: Health Home Outreach (Plans and FFS) 1851: Health Home/OMH TCM 1852: Health Home Outreach /OMH TCM 1880: Health Home/AIDS/HIV Case Management 1881: Health Home Outreach/ AIDS/HIV Case Management 1882: Health Home/ MATS 1883: Health Home Outreach/MATS 1885: Health Home/CIDP Case Management

33. Billing and Payment-Claims • Claims are submitted by, and monthly payments made to, health plans (MC ) Provider-led Health Homes (FFS) and converting TCM programs (for both MC and FFS) through eMedNY • Claims can only be submitted once per month and must be dated the first of the month; these are institutional claim types using the electronic 8371 format

34. Billing and Payment-TCMs TCM’s have unique billing rules: • Existing case management slots, OMH-TCMs, HIV COBRA, CIDP and the MATS programs will convert to Health Home rates retroactive to January 1 • TCM’s will bill at 100% of the Per Member Per Month (PMPM) for outreach and engagement and for enrollment, for TCM slots

35. Billing and Payment-TCMs TCM’s have unique billing rules: • TCM programs billing under their existing NPI must bill eMedNY directly for both MC and FFS participants, including their legacy TCM capacity and new Health Home capacity • Health Homes can negotiate with TCM programs for upstream payments for administrative services and other support

36. Billing and Payment-TCMs • Guidance is under development for case management (i.e. TCM, COBRA) programs to bill new rates retroactively to January 1, 2012, for patients they are already serving (may have option to automatically reprocess these claims) • No changes to billing until this guidance is released. TCMs should continue to bill as they are doing now. Once TCMs have transitioned to new codes, can use the active enrollment code for continuing care management services, but health information cannot be shared until Health Home consent is obtained

37. Minimum Billing Requirements Health Homes must provide at least one of the six core Health Home services per quarter. There will be no requirement for minimum face-to-face contacts, however, there must be evidence of activities that support billing, including: • Contacts (face-to-face, mail, electronic, telephone) • Patient assessment • Development of a care management plan • Active progress towards achieving goals

38. Care Management Metrics

39. Metrics • Care management process metrics will be collected to assess the level of care management services provided and the degree to which the six core Health Home services have been delivered • Initially, quality metrics will be derived for the most part from encounter and claims data. State outcome metrics are included in the SPA, guidance still pending from CMS (expected Summer 2012) on core measures and metrics

40. Metrics • State is exploring alignment of Health Home care management metric reporting with CMART, a case management reporting utility used by Plans http://www.health.ny.gov/health_care/medicaid/program/medicaid_health_homes/forms/ • Health Homes required to send member-level metrics to the member’s Managed Care Plan • Managed Care Plans will report metrics to DOH, for Plan members, Health Homes will report metrics to DOH for FFS members

41. Metrics • Goal - uniform platform for reporting that would satisfy requirements of Plans, Health Homes and DOH • How often metrics will need to be reported (e.g., frequency of contacts, dates) under discussion (possibly monthly, as part of the process of sharing member tracking sheets) • Expect to start the reporting and collecting process metrics as of April 2012

42. Functional Assessment

43. Functional Assessment • State evaluating a functional self-assessment tool based on the FACIT-GP to evaluate each Health Home participant on a range of measures • http://www.health.ny.gov/health_care/medicaid/program/medicaid_health_homes/forms/ • Validated tool administered face-to-face upon enrollment, annually thereafter and at discharge; results reported to the State • Results of assessments used to adjust initial rates, which were based on calculated acuity and risk scores

44. Phase II

45. Phase II • Phase II counties are Dutchess, Erie, Manhattan, Monroe, Orange, Putnam, Queens, Richmond (Staten Island), Rockland, Suffolk, Sullivan, Ulster, and Westchester • 41 applications received for Phase II are under active review • Anticipated Start date for Phase II is April 1

46. Questions? Visit the Health Home Website at: http://www.health.ny.gov/health_care/medicaid/program/medicaid_health_homes Attachments for webinar: http://www.health.ny.gov/health_care/medicaid/program/medicaid_health_homes/forms/ Send an email to the Health Homes Bureau Mail Log at hh2011@health.state.ny.us