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Enhancing Quality Monitoring and Outcomes in Care Services: A Strategic Regional Approach

This workshop, led by Guy Pettengell, focuses on improving consistency in monitoring outcome-focused care standards across the East of England. It emphasizes best practices in contracting, supplier relationship management, and collaborative projects that leverage resources efficiently. Key aims include adopting a risk-based approach to benchmarking care providers, a clear framework for quality monitoring, and ensuring compliance with existing legislation. With insights from Central Bedfordshire's experience, we will explore methodologies for service improvement, including performance-based payment structures.

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Enhancing Quality Monitoring and Outcomes in Care Services: A Strategic Regional Approach

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Presentation Transcript

  1. Monitoring for Quality & Outcomes Guy Pettengell Regional Strategic Procurement Manager (East of England)

  2. The Regional Role The 5 Work streams: • Contracting (& Procurement Best Practice). • Supplier Relationship Management (SRM) Tools. • Information & Intelligence (inc. Developing Care Markets for Quality & Choice). • Collaborative Projects. • Training.

  3. Today’s Workshop: Ensuring Consistency in Monitoring Outcome Focused Care Standards.

  4. Key Aims & Objectives • Consistency; common tools & approach. • A focus on outcomes. • A risk based approach to make best use of resources. • Ability to benchmark and rate providers • locally, regionally / regional quality mark (PQP). • Ability to share valuable information. • Synergy with existing legislation.

  5. The Quality Monitoring Framework

  6. Setting the Standard Developed standard Specifications & a set of outcome focused core standards for all care services

  7. So how is each standard structured?

  8. Making Best Use of Resources Risk based assessment tool used to help focus resources and decide where & when to monitor

  9. Monitoring for Outcomes Monitoring Tools to assess and rate the provider’s performance and share data on Key providers

  10. Consistent Monitoring for Outcomes and Standards of Care Monitoring Tools, the journey so far….. Ann C Knought MBE Central Bedfordshire council

  11. The Central Bedfordshire Experience Clearer Focus Clearer on the Risk Best use of Resources Saving Time VFM Enable Central Bedfordshire Council to pay based on performance

  12. Firm Foundation in place for collaboration Capability to Regionally Benchmark all providers Consistent monitoring across the Region Common Language for Providers Cross boundary Monitoring Additional training in place

  13. Providers from Central Bedfordshire update

  14. Making a Difference Develop a methodology for improving services (Inc. suspending or terminating contracts)

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