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Developing the Management of SciFinder ® within a Global Organization

Developing the Management of SciFinder ® within a Global Organization. Judith L. Johnson Philipsen , Martine Hanno, Jean-Gael Rouchon, Bernard Viratelle, Janet Liggett, Pam Kubiak, and William Turner. In the Beginning - ARTEMIS TESTING. 1993. Prototype Discussions with CAS

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Developing the Management of SciFinder ® within a Global Organization

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  1. Developing the Management of SciFinder® within a Global Organization Judith L. Johnson Philipsen, Martine Hanno, Jean-Gael Rouchon, Bernard Viratelle, Janet Liggett, Pam Kubiak, and William Turner

  2. In the Beginning - ARTEMIS TESTING 1993 • Prototype Discussions with CAS • Initial concerns: Only PC (mostly MAC users at the time) • Internet reliable and secure? 1993-1994 Alpha testing by the Chemists and Chemical Searchers 1994-1995 Beta testing - enthusiasm builds May 1995 Parke-Davis first SciFinder subscriber

  3. 1995-1997 Limited to Scientists in Ann Arbor (Substructure Module testing) 1998 Expanded to Holland, MI and IRJ, France 1999 Freiburg, Germany; Cambridge, UK; Morris Plains, NJ; and Edmonton, Canada 2000 LaJolla, CA Expansion of SciFinder within Parke-Davis/Warner Lambert

  4. Key contact (and backup) Site key contacts Computer support Management CAS contacts (contract rep, system support, subscription setup) Scientist and professional searcher testers SciFinder Support Team

  5. Subscription setup Software Installation Monitoring of SciFinder Usage Training Communication Responsibilities of the Key Contact

  6. New subscriber Recommendation by supervisor required Type of seat determined (task or subscriber, with or without SSM) Required training with ID assignment Reassignments New ID established Problem: finding out about transfers and terminations IDs ordered from CAS by e-mail Subscription

  7. From CD Appropriate for small groups From a server Delays in set up Access problems From a webpage – available to distant locations Installation

  8. Determine Type of Seat assignment Task: Usage < Subscriber seat cost Subscriber: Usage > Subscriber seat cost Point out trends and areas to train Manage Spending within Contract Identify opportunities for future contract negotiations Usage Monitoring Helps to:

  9. CAS Representative – Good for new versions and rollouts Information Professional Individual or in groups to provide personal and targeted training On-line Help SciFinder Training

  10. “I don’t need any help – it is so easy to use” After demonstrating ANALYZE, REFINE, or the KMP from a search: “WOW! I didn’t know I could do that!” Train to fully utilize SciFinder The scientist user is not always aware of all that he can do with SciFinder.

  11. Explanation of Menu and Icons Start Topics Explore with Concept with several synonyms Then narrow Results with Analyze and/or Refine Save Answer sets to analyze later, saving an extra task Create a KMP from Explore Structure Search - use of Lock and Reaction Functions to help the search to run Some Items Stressed in Training

  12. New Releases Problem reporting and solving Surveys Reports Encourage the users to report problems and make suggestions! Communication

  13. Most Commonly Reported Problems Can’t access SciFinder (network down or using outdated version) I need to Install SciFinder again (new computer or accidentally deleted) I can’t remember my password (contact CAS again)

  14. SciFinder results not printed properly (Network printer drivers not set up correctly) Can’t access SciFinder due to Firewall ID doesn’t show up on log-in Insure that site.pref file is present Delete user.pref Other Problems Encountered

  15. Same record in more than one KMP report Document request e-mail in Chemport disabled KMPs not delivered Servers occasionally down We wish that CAS would establish a method to communicate such problems! Recent CAS Problems

  16. Few simple (author, simple structure, term, inventor) searches Primarily complex, patent searches The Patent and Chemistry searching groups combined Increased role of the searcher in beta-testing and evaluating end-user databases Increased role of the searcher as trainer Effect of SciFinder on the Professional Chemistry Searcher

  17. Share Procedures and Techniques Determine Best Practices Establish Efficient Methods for Seat Assignment, Software Installation Document Delivery Handling of Problems Future of SciFinder within the New Pfizer(Pfizer + Warner Lambert)

  18. Set up a Global Training Program which will Provide good basic knowledge on how to use SciFinder Allow for targeted and personalized training New Pfizer (con’t)

  19. Ann Arbor James Bristol Lial Knight Sharon Lehman Elaine Logan Rose Manning (Retired) Hai Mi Heather Shehan Wendell Wierenga William Turner Fresnes, France Martine Hanno Jean-Gael Rouchon Bernard Viratelle LaJolla, CA Pam Kubiak Janet Liggett Acknowledgments Eric Goldschmit, Morris Plains, NJ Wilfried Hoffman, Freiburg, DE Charles Kulier, Holland, MI

  20. Our Friends at CAS Randy Cain Heidi Kroll Steve Morris Kirk Schwall Kurt Zielenbach Special Thanks To

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