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Understanding Your Consumer Rights: Essential Knowledge for Every Purchase

As a consumer, you have the right to quality goods and services. This guide outlines your statutory rights, ensuring you are informed when making purchases. Goods must be of satisfactory quality, fit for intended use, and conform to description. Services should be performed with reasonable skill, within a timely manner, and at the agreed price. Empower yourself with knowledge to ensure fair treatment in the marketplace through the Hampshire County Council's Consumer Education Project, part of the Citizenship Curriculum.

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Understanding Your Consumer Rights: Essential Knowledge for Every Purchase

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  1. You are a consumer You have rights Resource 2C – Theory on Statutory Rights (KS4) Slide 1 of 4 Hampshire County Council – Consumer Education Project within the Citizenship Curriculum

  2. When you buy goods they must be: • Of satisfactory quality – free from significant faults (unless they were pointed out to you at the time you bought the goods) • Fit for all the purposes intended, safe, and should last for a reasonable time. • As described – no false information about the product should be given Resource 2C – Theory on Statutory Rights (KS4) Slide 2 of 4 Hampshire County Council – Consumer Education Project within the Citizenship Curriculum

  3. When you buy a service it should be carried out: • With reasonable care and skill • Within a reasonable time • At the price agreed in advance or, if not, at a reasonable price Resource 2C – Theory on Statutory Rights (KS4) Slide 3 of 4 Hampshire County Council – Consumer Education Project within the Citizenship Curriculum

  4. Statutory Rights These are your Resource 2C – Theory on Statutory Rights (KS4) Slide 4 of 4 Hampshire County Council – Consumer Education Project within the Citizenship Curriculum

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