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Using SharePoint for Knowledge Management

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Using SharePoint for Knowledge Management. Don’t be a hater!. My Perspective. IT Contractor for 13 years Knowledge Manager at FSI since 2008 Need-to-know culture /forced attrition Establish the adoption of SharePoint. Common Issues. Observed the common KM issues at State:

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Using SharePoint for Knowledge Management

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  1. Using SharePoint for Knowledge Management Don’t be a hater!

  2. My Perspective • IT Contractor for 13 years • Knowledge Manager at FSI since 2008 • Need-to-know culture /forced attrition • Establish the adoption of SharePoint

  3. Common Issues • Observed the common KM issues at State: • Frequent staff rotation but no official, organized knowledge transfer • Reinventing the wheel • Disorganized knowledge bases. Focus on the Knowledge Touch Points…

  4. Too Powerful to Ignore • SharePoint was rolled out. • It provided ways to list, organize, and provide access to knowledge assets.

  5. People and Process • Essential partners to any technology • SharePoint Usage Policy • SharePoint Permissions matrix

  6. Some Real Solutions • Orientation Knowledge Touch Point

  7. Some Real Solutions • Departure Knowledge Touch Point

  8. Some Real Solutions • Enrich Knowledge Bases Knowledge Touch Point

  9. Some Real Solutions • Enrich Knowledge Bases Knowledge Touch Point

  10. Now, Is That So Bad?

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