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Actual Travel Information

Actual Travel Information. “Right now” information about trips & disturbances. “Keep your passengers well-informed by best effort”. Aad.smid@ns.nl Travel information dept. Result: “TIS Right now” . Deliveries: Factory for actual trips & disturbances Publication platform

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Actual Travel Information

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  1. Actual Travel Information “Right now” information about trips & disturbances • “Keep your passengers well-informed by best effort” Aad.smid@ns.nl Travel information dept.

  2. Result: “TIS Right now” Deliveries: • Factory for actual trips & disturbances • Publication platform • new and renewed presentation-media Within a short time, 95% solution, AGILE process To enable “more statisfied customers” = our goal ! (leading issue for our Board)

  3. About trip information Adagium: tell all you know, you might know by best effort Translation of a logistic trip towards a customer trip, examples: • Whole trip of a train-consist, every day • Transform delays towards coming stations • Make for every trip a short route - description • Make for every trip travel-tips

  4. “TIS Right now” about trips Planning & realisation Products= services: All TOC’s: Planned timetables Actual Journey planner TIS-RN factory Translations enrichments Actual Departures/ connections ProRail: Delays, trip-changes Actual Trip data

  5. Actual timetable departures (mobile)

  6. Actual journey advice

  7. About disturbances (1) FIFA ! Make text-messages “today” with the elements: “FIFA”: • Facts: what and where (geography) and cause • Impact: less or no trains, busses ? • Forecast: how long will it last ? • Advices: are there any travel advices ? Railway works also for the coming weeks

  8. “TIS Right now” about disturbances Planning & realisation Products= services NS: Railway works National message TIS-RN factory Translations enrichments Message for stations NS: Disturbances Message for trains

  9. FIFA !

  10. FIFA !

  11. About disturbances (2) Factory makes specific text-messages for stations and trains: With O/D-figures over the whole country: Which trains & stations have to be informed ? For these trains and stations: Calculate specific detour advices (if possible) with the real-time journey planner

  12. Presentation media For our employees: • Railpocket = online handheld PDA • Company – Intranet For our customers: • Internet / mobile Internet, SMS • Ticket office • Some modern trains with a PIS You can ‘play’ by combining products Design your own user-interface !

  13. Intranet: actual journey advice

  14. Mobile internet: realtime journey advice

  15. The connection at 15:37 is not possible.An alternative is the 15:55 train requiring an extra interchange in Nijmegen Compare the static journey plan requested at 15.32 for Oss – Oosterbeek Train 3652 has a 4 minute delay which conflicts with the planned train connection in Arnhem Real-time journey plan (Railpocket)

  16. Real-time connecting trains table (PDA) About to enter the Utrecht Central station information. Select ‘Overstapstaat’ We see the delay of our own arriving train including the connecting train delays.

  17. Map for the whole country (staff - PDA)

  18. Messages for the whole country

  19. Combination product for a station

  20. Combination product for a train

  21. The way we made it…. : AGILE Individuals and interactions over processes and tools Working software over comprehensive documentation Customer collaboration over contract negotiation Responding to change over following a plan

  22. Critical success items • Profound knowledge of travel information • You must have an defined architecture • Intensive co-operation • Committment (for budget) • Step by step • Simple tables for translation and enrichment • And overall: keep-it-simple

  23. Pittfalls • Too much in scope, “All-in-one”, a 100% solution • Not everyone is so eager as our team • European tenders They promise you a lot, but…… • Not or too less attention for quality of data • Timetables • hand-made text (disturbances; railway works) • Not proven technologies (f.e. ESB) • Better is the enemy of good

  24. At the end.…. (?) Any questions ? For a later contact: NS: aad.smid@ns.nl Business consultant travel information HP: johan.van.leeuwen@hp.com Delivery manager

  25. Journey for our customer At home, at the office • Internet, mobile Internet: orientation In a railway station: information and guidance Sound & vision Automatic announcements Displays with Departures, to the platforms, on a platform • In a train Sprinter LightTrain • After sales

  26. Homepage www.ns.nl

  27. Disruptions on our network

  28. Triggering on disruptions

  29. Including other means of transport

  30. Actual timetables (departures)

  31. Triggering on railway works

  32. Explanation of the railway works

  33. Sprinter – LightTrain: approaching (I)

  34. Sprinter – LightTrain: approaching (II)

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