Hospitality and Tourism 110

1. Hospitality and Tourism 110 Transportation

2. Four modes of transportation • Air • Rail • Ground • Water

3. Air Travel

4. History • Trans Canada Airlines (now Air Canada) began offering domestic and international flights in the 1930s • WestJet began in 1996 serving 5 cities with 3 aircraft • Faith in airline system declined after September 11, 2001

5. Air Canada • Canada's largest airline and flag carrier. • Has had its corporate headquarters in Montreal, Quebec, since it moved from Winnipeg, Manitoba, in 1949 • World’s 11th largest passenger airline by fleet size • 240 destinations • 344 aircraft

6. WestJet • Canadian low-cost carrier based in Calgary, Alberta, that flies to most major cities in Canada and 11 cities in the United States. • WestJet is the second-largest Canadian carrier behind Air Canada (third-largest including Air Canada Jazz). • 46 destinations • 73 aircraft

7. Understanding Canada’s Air System • The federal department responsible for Canada’s transportation systems is Transport Canada • NAV CANADA (NAVCAN) has control over the country’s air navigation system

8. NAVCAN • Employs approximately 2,000 air traffic controllers (ATCs), 800 flight service specialists (FSSs) and 700 Technologists. • 7 Area Control Centres nationally, one is in Moncton (CZQM)

9. NAVCAN • NAVCAN provides aircraft with • Air navigation • Air traffic control • Flight information • Weather briefings • Airport advisory services • Electronics • Training

10. Air Travel • Scheduled Air Service – airlines that operate with published timetables • Example: WestJet or Air Canada • Charter Air Service – non-scheduled airlines or charter air services that is arranged by a group that needs to fly • Charter – rental of a plane

11. Parts of an Airport • Cargo terminal – one or more separate buildings where mail or freight is processed • Control tower – nerve centre of the airport, where air traffic controllers use radar, radio and signal lights to direct traffic • Hangars – buildings where planes are stored and repaired

12. Parts of an Airport • Runways – strips of land which airplanes land and take off from, must be long and wide enough to accommodate airplanes • Loading apron – parking area at the terminal gate where the airplane is refueled, loaded and boarded • Taxiways – lanes for the airplane when going from apron to runway or hangar

13. Airline Terminology • Landing fee – fee charged to an aircraft when it lands at an airport • Gateway airport – receives a high volume of international flights • Jetway – movable walkway that connects the aircraft to the terminal • Round trip – originates in one city and returns to the same city

14. Airline Terminology • Non-stop flight – flight that does not stop enroute to next destination • Direct flight – travels from one destination to another, making at least one stop, then continuing on the same plane • Online connection – travelers change aircraft to get to their destination • Interline connection – travelers change airlines to get to their destination

15. Careers in the Airline Industry • Flight Crew • Flight deck crew • Cabin crew • Cross-training

16. Careers in the Airline Industry • Ground Crew or Staff • Reservations • Passenger services • Maintenance • NavCan employees • Station manager • Airport manager • General Office • Sales Office

17. Land Travel

18. Reasons people travel by automobile • Cost • Convenience • Flexibility • Enhanced trip experience • Easier luggage transport • Assured transportation at the destination • Enjoyment of having your “own space”

19. RV Travel • Recreational Vehicle (RV) • All the advantages of car travel plus convenience of carrying one’s home along on the trip • Eliminates hassle of hotels and restaurants • Enjoy comfort of modern-day life and great outdoors

20. Car Rental • Top Agencies in North America • Hertz, Avis, National and Budget • To rent a car • Valid drivers license • Major credit card • 21 (or 25) years old

21. Train Travel in Canada • VIA Rail Canada runs more than 480 trains per week over a 14,000-kilometre network • That makes about 4 million passengers aboard VIA trains per year

22. Train Travel in Canada • Trains in each region of Canada • The Rockies and Pacific region trains • The Prairies and northern Manitoba trains • Ontario trains • Québec trains • Atlantic region trains • The Ocean – travels from Halifax to Montreal

23. The Ocean • Night train that runs six times a week between Montréal and Halifax (everyday except Tuesday) • Three classes are available: • Comfort Class (cheapest) • Comfort Sleeper Class • Easterly Class (first-class)

24. Rail in Europe • Reasons for popularity • Private car ownership less than in North America • Gasoline prices • Proximity of major cities • Reliability

25. Eurailpass • Introduced in 1959 • Good for unlimited first-class travel in the 16 participating countries: • Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, the Netherlands, Norway, Portugal, Spain, Sweden, Switzerland • Valid for 15 or 21 days, or for 1, 2, or 3 months • Sold only outside Europe

26. Canrailpass • You get 12 days of unlimited travel in Comfort class (Economy) during a 30-day period • Can be bought in Canada • Can be used anywhere Via goes • You can add up to three extra days' travel, which you can buy in advance or at any time during the 30-day validity period

27. ISIC Cards • The ISIC (International Student Identity Card) is recognized around the world • ISIC is the only student ID card that entitles students 18 years of age or older to student fares • The ISIC also gives you reductions on admission charges to various clubs and museums or for certain cultural activities. • The ISIC will save you money in some restaurants and hotels and entitle you to discounts on a host of products and services in Canada, the United States, and throughout the world.

28. ISIC Cards • To obtain an ISIC, you must: • be a full-time student in a Canadian secondary or post-secondary institution, and be a resident of Canada aged 12 or over • provide a recent small-size photograph • prove your student status with one of the following: letter from the registrar bearing the institution's seal, proof of payment of tuition for full-time studies, or class schedule on which your name and full-time student status appears.

29. Motorcoach (Bus) • Two types of use: • Regularly schedules services • Acadian Bus Lines • Bus charter and tour services • Charters to Florida, New York, etc.

30. Bus Tours • Sightseeing/day tours • Overnight/short tours • Motor coach package • Fly/coach tours

31. Water Travel

32. Cruise Types • Sea Cruises • River Cruises • Lake Cruises and Ferries • Charter Yachts, Sailboats and Houseboats

33. Cruise Terminology • Embarkation – boarding of passengers onto a ship • Tender – small vessel used to transport passengers from ship to shore • Cabin (stateroom)– room • Muster Station – the location where groups of passengers are asked to report in the event of an emergency at sea

34. Cruise Terminology • Inside room – room with no outside windows • Ocean view – room with a window • Balcony – room with a balcony • Suite – features separate living and sleeping quarters

35. World Cruises • 3 months • Cost from $24,000 to $800,000 • Usually begin in January and end in April • Travel in an east to west direction

36. 131 Days – Holland America • $24,508 - $97,908 • January 5, 2009 – May 16, 2009 • Fort Lauderdale, FL – New York, NY

37. Itineraries • Caribbean • Mexican Riviera • Trans-Canal • Alaska • Hawaiian Islands • Eastern USA and Canada • Mediterranean • Northern Europe • Repositioning Cruises

38. Popular Cruise Lines • Carnival • Royal Caribbean • Holland America • Celebrity • Norwegian • Cunard

39. Royal Caribbean's Ultra Voyager class of ships • Each can hold approximately 4375 passengers • Currently the largest cruise ships • Freedom of the Seas (2006) • Liberty of the Seas (2007) • Independence of the Seas (2008)

40. Independence of the Seas • The ship features: • an interactive water park with the FlowRider wave generator for surfing • the onboard rock-climbing wall and ice-skating rink that Royal Caribbean has made popular • whirlpools that extend from the ship's sides • a boxing ring • a sports pool

41. Independence of the Seas • Along with the main dining room, the ships eateries include specialty restaurants such as Sorrento's Pizzeria and a Ben and Jerry's ice cream shop. • Each cabin contains a flat-screen television and there is Wi-Fi capability throughout the ship.

42. Freedom of the Seas • http://www.youtube.com/watch?v=y5HuHqtsw-o • http://video.google.ca/videoplay?docid=5318454874657254505&q=largest+cruise+ships&total=60&start=0&num=10&so=0&type=search&plindex=1

43. River Cruises • North American • Mississippi • Pacific NW • Northern • European • Danube • Rhine • Seine

44. Mississippi River Cruises • American Queen – steamboat • 436 passengers • 167 crew

45. Rhine River Cruise • Avalon Tapestry • 168 passengers • 43 crew

46. Careers • On Board – Ship’s Crew • Captain • Purser • Maintenance • Engineers • Radio officers

47. Careers • On Board – Hotel Crew • Hotel manager • Cruise director • Cabin steward • Dining room stewards • Kitchen staff • Photographers • Athletic instructor • Entertainers • Etc….