1 / 8

CREDIT SUISSE GROUP BANCASSURANCE – OUR DISTRIBUTION EXPERIENCE

CREDIT SUISSE GROUP BANCASSURANCE – OUR DISTRIBUTION EXPERIENCE. Lukas Mühlemann, Chairman and CEO 11 September 2001. MAJOR DISCONTINUITIES IN THE MARKET. Huge market potential Changing demographics More individual responsibility, more individual choice

anoush
Télécharger la présentation

CREDIT SUISSE GROUP BANCASSURANCE – OUR DISTRIBUTION EXPERIENCE

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. CREDIT SUISSE GROUP BANCASSURANCE – OUR DISTRIBUTION EXPERIENCE Lukas Mühlemann, Chairman and CEO 11 September 2001

  2. MAJOR DISCONTINUITIES IN THE MARKET • Huge market potential • Changing demographics • More individual responsibility, more individual choice • Economic growth of developing countries • Significant change in consumer behavior • More interest in money, increased focus on returns • Better informed, more sophisticated • Increasing “emotional content” of dealing with money • Markets are growing together • Europe • Banking and life insurance • Use of communication channels (physical, telephone, internet, mobile)

  3. SPEED OF CHANGE WILL INCREASE • Competition for good people will increase • People make strategies, develop technologies, implement new business models etc. • People still key in client interface • Limited supply • Internet will continue to change the world – despite current skepticism • Current technical problems will be overcome (security, speed etc.) • Consumer convenience too convincing • Focus will shift to internal processes • Marketing challenge has only started • Importance of brand • Commodity character of most financial services requires differentiating element • Trust/confidence key when dealing with money

  4. CREDIT SUISSE FINANCIAL SERVICES CLIENT BASE in millions CH Europe RoW Total(incl. CEE) • Winterthur Insurance 1.45 9.65 3.60 14.70 • Winterthur Life & Pensions 1.10 3.55 0.45 5.10 • Credit Suisse Banking 2.55 - - 2.55 • Credit Suisse Personal Finance - 0.02 - 0.02 • Credit Suisse Financial Services 5.10 13.22 4.05 22.37

  5. CROSS-SELLING VOLUMES 2000 • CHF 3.15 bn of life premiums sold through banking channel(mainly Switzerland) • CHF 550 m of non-life premiums sold through banking channel(mainly UK) • Successful cross-selling of investment products in Germany. Initiated projects in Italy & Spain • CHF 1 bn of CSAM mutual funds sold as part of WLP unit-linked products • CHF 750 m mutual funds sold directly through insurance channel • CHF 1.1 bn of mortgages sold through insurance channel • Reinvestment rate of 80-90% at maturity of life insurance policies in Switzerland • New combined banking/insurance products for private and corporate clients • In most important countries heads of bancassurance have been assigned

  6. CSPF BUSINESS MODEL Web Call centre Financial centres Personal bankers Other Channels Financial planning Cross-channel integration CRM Services Investment management Mutual funds Life & pension products Alternative invest-ment products Accounts Margin lending Mortgages Other Products

  7. CSG'S STRENGTHS TO LEVERAGE Specific examples Areas of strength • Local customer base • Pool of potential advisors • Local management • Licenses Multiple country presence Strong positive brand • Strong brand recognition • Security, discretion, trustworthiness • Professionalism • #2 in Europe • Comprehensive range of asset accumulation products • Mix of local and international products Asset accumu-lation strength • Proven e-commerce expertise • Established telephone-based customer interface • Advanced financial planning software Technology base

  8. STATUS EUROPEAN ROLL-OUT Launch date Main achievements Italy January1999 • 16 Investment Centres opened • 350 advisors with average AuM of EUR 10 m • >20,000 clients, EUR 3.7 bn AuM Germany July 2001 • Key personnel and first 100 advisors hired • IT set-up in place • First Investment Centres ready to open • First customers acquired Spain July 2001 • Key personnel and first advisers hired • First target acquired (GVC) • First Investment Centre opened • First customers acquired

More Related