Enhancing Code Administration: KPIs and Satisfaction Insights from Q2 2011

DESCRIPTION

This report by Tim Davis evaluates the performance of the Code Administration through key performance indicators (KPIs) for Q2 2011. It highlights the high satisfaction rate of 97% among survey respondents regarding the support provided by the Joint Office (JO). Additionally, it outlines modifications for self-governance, ensuring effective communication with the introduction of a glossary and plain English summaries for reports. The document emphasizes the need for efficient administration while detailing implementation costs and compliance with Ofgem decisions.

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May 19, 2026

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Enhancing Code Administration: KPIs and Satisfaction Insights from Q2 2011

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Presentation Transcript

Code AdministrationCode of Practice KPIs Q2 2011 Tim Davis
CriticalFriend • Number and percentage of survey respondents who stated they were ‘satisfied’ or better with the assistance offered by the JO • 38 responses, 97% satisfied or better
Quality of assessment 4 Self-Governance Modifications have also been implemented) No Reports “sent back” by Ofgem 18 Ofgem 2011 Decisions accord with Panel (75%)
Effective communication • Glossary and plain English summary to be provided with reports • Part of standard documentation
Efficient administration (1)
Efficient Administration (2)
Efficient Administration (3)
Implementation costs
Code AdministrationCode of Practice KPIs Q2 2011 Tim Davis