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SEND Pathfinder Evaluation: what have we learned to date

SEND Pathfinder Evaluation: what have we learned to date. Graham Thom November 2013. Introduction. Synthesis and comparison to findings from the process study by SQW. Families’ experience of the process. Families’ experience of the process (2). However,

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SEND Pathfinder Evaluation: what have we learned to date

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  1. SEND Pathfinder Evaluation: what have we learned to date Graham Thom November 2013

  2. Introduction Synthesis and comparison to findings from the process study by SQW

  3. Families’ experience of the process

  4. Families’ experience of the process (2) However, • While the level of dissatisfaction had declined • … the extent of change reported was often fairly small • In part because quite a lot of satisfaction to start with • … and on some key indicators still some way to go • Just 17% of comparison families said had not understood the old process (compared to 11% of pathfinder families re the new process) • 20% disagreed that their views were taken in to account (9%) • 21% disagreed that they were listened too (7%) • 29% disagreed that decisions reflected family views (14%) • 32% disagreed services worked well together (21%) • 34% said info not shared well (19%)

  5. How is the EHC Plan different

  6. Positive impacts related to… • ‘Key worker’ support • The competence the key worker(s) • Key workers allowing sufficient time for and recognising the value of parents’ insights • Parents’ capacity to take part in the process • A sense that all the required professionals had engaged • Activities and decision making had been transparent • The EHC Plan reflected their needs

  7. The importance of the key worker

  8. Family engagement – headlines

  9. Choice of services • The pathfinder reduced the proportion of parents saying they had ‘not enough choice’ in services, 45% of pathfinder parents reporting ‘not enough choice’ vs. 61% comparator families • Significantly fewer pathfinder families reported having too little information about services (41% vs. 57%) • Pathfinder families reported being more satisfied with the quality of the support services they received (38% vs. 27% very satisfied) • However, findings indicate still some distance to go - the local offer is likely to be crucial in bringing about further improvement • Families differed in the amount of choice that they wanted, feeling much more comfortable around some services than others

  10. Families perception of change

  11. Despite the improvements in the experience

  12. Conclusions • The evaluation identified that the pathfinder programme has had positive impacts in terms of parents’ understanding of the process, and how family-centred and joined up these had been across different services • While the results show modest positive signs of overall improvements that are statistically robust • The overall level of change is modest • In general we are looking at increases of 10-15 percentage points • …and dissatisfaction levels generally reduced • However, still some distance to go on some key metrics

  13. Contact Graham Thom Managing Director SQW t. 07766 916897 e. gthom@sqw.co.uk w. www.sqw.co.uk Meera Craston Director SQW t. 020 7391 4112 e. mcraston@sqw.co.uk w. www.sqw.co.uk

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