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Unveiling the Impact of Effective Communication in Healthcare Systems

Explore the critical role of communication in healthcare, witnessing its influence in preventing errors and fostering patient safety. Learn how clarity, teamwork, and listening are vital for successful outcomes in clinical settings.

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Unveiling the Impact of Effective Communication in Healthcare Systems

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Presentation Transcript

  1. Communication

  2. Why? Ineffective communication is a root cause for nearly 66 percent of all … events reported* * (JCAHO Root Causes and Percentages for Sentinel Events (All Categories) January 1995−December 2005)

  3. Poor communication Complacency Lack of knowledge Distraction Poor teamwork Fatigue Lack of resources Pressure Lack of assertiveness Stress Lack of awareness Norms Dirty dozen – causes of error

  4. Communication = “red cells”Information = “oxygen”

  5. Leadership

  6. Team members

  7. Circulation

  8. Check-Back is…

  9. Acknowledge communication • Read back specifics • Get clarification • Ask questions • Summarise/paraphrase for sender

  10. Too little communication

  11. Too much communication

  12. Blocked communication

  13. Failure to listen

  14. Information leak

  15. Actions

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