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处理问题 DEALING WITH PROBLEMS

处理问题 DEALING WITH PROBLEMS. ISSUES. 行为 Conduct 能力 Capability 不平 Grievance 冗余 Redundancy. 避免 的问题 AVOIDING PROBLEMS. Good management Set clear goals Set clear standards Set clear deadlines Deal with small problems … before they become big problems Motivate staff Be accessible.

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处理问题 DEALING WITH PROBLEMS

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  1. 处理问题DEALING WITH PROBLEMS

  2. ISSUES • 行为 • Conduct • 能力 • Capability • 不平 • Grievance • 冗余 • Redundancy

  3. 避免的问题AVOIDING PROBLEMS • Good management • Set clear goals • Set clear standards • Set clear deadlines • Deal with small problems … before they become big problems • Motivate staff • Be accessible • 良好的管理 • 设定明确的目标 • 设定明确的标准 • 设定明确的期限 • 处理小问题，才成为大问题 • 激励员工 • 可访问

  4. PRINCIPLES • Legal framework • Natural justice • Know the complaint • Have an opportunity to respond • Unbiased judgement • Right of appeal • Not punitive • 法律框架 • 自然正义 • 了解投诉 • 有机会作出回应 • 偏判断 • 提出上诉的权利 • 不是惩罚性的

  5. 行为或能力CONDUCT OR CAPABILITY • Conduct • Misconduct • Gross misconduct • Capability • Performance • Health • 进行 • 失当行为 • 严重行为不当 • 能力 • 性能 • 健康

  6. 非正式行动INFORMAL ACTION • 非正式行动 • Responsibility of manager • 时间来提高 • Time to improve

  7. FORMAL ACTIONS • Suspension • Warnings • opportunity to improve • Verbal warning • Written warning • Final written warning • Other actions • Dismissal

  8. 正式行动FORMAL ACTION • Suspension • Warnings • opportunity to improve • Verbal warning • Written warning • Final written warning • Other actions • Dismissal • 悬挂 • 警告 • 机会来改善 • 口头警告 • 书面警告 • 最终书面警告 • 其他行动 • 解雇

  9. 过程PROCESS • Legal obligations • Problem described in writing • Hearings • Manager • More Senior Officer • Elected Member • Appeal • Employment Tribuna • 法律义务 • 问题的书面描述 • 听证会 • 经理 • 更高级官员 • 民选议员 • 上诉 • 就业法庭

  10. 怨气 GRIEVANCE • Formal procedure • Not just a moan! • Set out in writing • Manager try to resolve • Written statement to employee • Consider by more senior manager • 正式的程序， • 不只是呻吟！ • 以书面列载 • 经理试图解决 • 雇员的书面声明 • 考虑更多的高级经理

  11. 冗余 REDUNDANCY“需要在一个特定的地方有一种特殊的工作已停止或减少” “need for work of a particular kind in a particular place has ceased or diminished” • Legal concept in UK • Must consult • Must have fair criteria • Redundancy payment • 在英国的法律概念” • 必须征询 • 必须有公平的标准 • 遣散费

  12. 工会TRADE UNIONS • 57% workers in Trade Unions • Several different unions • Recognised Unions • Collective agreements • Individual casework • Pay • Industrial action • Positive relationship • 57％的工人在工会 • 几种不同的工会 • 认可工会 • 集体协议 • 个别个案 • 付 • 工业行动 • 正相关关系

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