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Taiwan COD Experience

Taiwan COD Experience. Joen Yi Jian, Shu-Ting Liao, Min Tsai ASGC EGEE 4 Conference: Oct 25, 2005. COD Startup Process From COD Management v 1.1. How does a new CIC manager gets registered? Email to CIC Portal Managers to add DN COD staff should signup for Rollout list

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Taiwan COD Experience

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  1. Taiwan COD Experience Joen Yi Jian, Shu-Ting Liao, Min Tsai ASGC EGEE 4 Conference: Oct 25, 2005

  2. COD Startup ProcessFrom COD Management v 1.1 • How does a new CIC manager gets registered? • Email to CIC Portal Managers to add DN • COD staff should signup for Rollout list • But the operations manual mentions this

  3. Operations Manual Feedback • 5.2 Diagnosis • Add Rollout List as source of information • 6.2 Updating task when a site changes state • If new problem masks old one extend expiration time of masked tickets to match • If ticket was open and now site is in infinite SD • We extended ticket by one week

  4. CIC Portal Ideas • First Email • When more detailed is added to the original submission, can the email get updated automatically? • Email Follow-ups • Is it possible to add related email from follow-up list to ticket diary? • We now manually paste all related email • Site Comments • Add comments and observations about a site outside of a ticket • Mention why a ticket was not opened for this site • Mark Sites to help COD manage tasks • Check later, False positive, done

  5. COD Experience • Slow going for first week • Training one ticket at a time • Fell behind schedule with expired tickets • Still have more to learn • RAL CIC Backup • Unplanned rotation: no major conflicts • Able to learn from RAL’s work • Thanks! • APROC was not cc’d in CIC notifications • Detailed troubleshooting procedure wiki?

  6. Thanks for your support! • Recommend working with backup again • Nov 14-18 • Fly solo during Christmas Shift • Dec 19 or Dec 26

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