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The Future of Pension Delivery: Insights from Claude Lamoureux at Maastricht University

Join us for a pertinent discussion led by Claude Lamoureux from Canada on the future of pension delivery, focusing on a high-performance model. Scheduled for Tuesday, October 30, 2007, at 1:30 PM, this forum will explore the theory and practical steps necessary to enhance retirement security through outstanding service. Lamoureux will share insights drawn from a comprehensive analysis of the service climate and values that foster success, including integrity, openness, and teamwork.

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The Future of Pension Delivery: Insights from Claude Lamoureux at Maastricht University

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  1. Joint ICPM/Netspar Discussion ForumMaastricht University The Pension Delivery Organization of Tomorrow: Theory and Practice Claude Lamoureux (Canada) A Canadian ‘High Performance’ Model 1:30 pm, Tuesday, October 30, 2007

  2. January 1991 – Results for Total Sample Total Sample (191)

  3. January 1991 – Results for Total Sample Total Sample (191)

  4. Our Vision Outstanding Service Today… Retirement Security Tomorrow

  5. Our Values • Providing outstanding service to our members • Openness and honesty in all communications • Conducting our business with uncompromising integrity • Our people are our most valuable resource • Talent lies with the individual, success lies with the team

  6. Overall, OTPP continues to score highly in most areas. On average, Service Climate, Openness, Direct Supervision and Recognition are rated particularly highly

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