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Customer Board Meeting December 9, 2010

United States Department of Agriculture Office of the Chief Financial Officer National Finance Center. Customer Board Meeting December 9, 2010. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center. Pay Engine Project Update.

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Customer Board Meeting December 9, 2010

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  1. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Customer Board MeetingDecember 9, 2010

  2. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Pay Engine Project Update

  3. Pay Engine Project Update • Working on funding through USDA and OMB • Funding for 2013 budget, if approved • Continuing mitigation of risks in legacy Payroll/Personnel System • Working with contractor to restructure legacy programs and improve maintainability • Migration from COOLGEN technology to .NET technology

  4. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Remedy Status

  5. Remedy Status • Ongoing • Phase II, EmpowHR Incident Reports • QAT/Production Validation Complete • Go Live 12/06/2010 • Future (Fiscal Year 2011/2012) • Administrative Billings and Collections (ABCO) Help Desk (FY 11 Quarter 02) • ABCO Claims Help Desk (FY 11 Quarter 02) • Remedy Requestor Console (FY 11 Quarter 03) • Change Management (FY 11 Quarter 03) • DPRS/CLER Help Desks (FY 11 Quarter 04) • Knowledge Management (FY 12 Quarter 02)

  6. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center User Acceptance TestEnvironment Update

  7. Customer User Acceptance Test (CUAT) Environment - PPS • Pilot PP24, 2010 with Department of Treasury • External procedures will be finalized and provided to user community shortly after pilot has concluded • Full Implementation PP04, 2011 (with test conducted in PP02, 2011 scheduled release projects) • What is included in UAT Phase I: • EPIC Web, FESI, PMSO, PINE/PEPL, DRBS • TIME, TINQ, TSUS, TMGT • ADJP, PAYE, PACS • BEAR (includes BEAR18 downloads) • EARN (excludes EARN online) • PHIS / IRIS / PINQ & MASC – for accounting validation only • Focus

  8. Customer User Acceptance Test (CUAT) Environment - PPS • What is not included in UAT Phase I: • EPIC Client • No plans to integrate this application (EPIC Web only) • Reporting Center • Tentatively scheduled for PP12, 2011 • Employee Personal Page (EPP) • Tentatively scheduled for PP12, 2011 • EmpowHR • Tentatively scheduled for PP12, 2011

  9. Customer User Acceptance Test (CUAT) Environment - PPS • CUAT tester accounts will adhere to the following: • Permanent alternate userid with a “U” suffix • Alternate userid will be prefixed with user’s primary userid information, but will end in “U” • Account will have all test/UAT PPS applications identified in CUAT security specifications

  10. Customer User Acceptance Test (CUAT) Environment - PPS • Account will adhere to all NFC account management policies and procedures, such as but not limited to: • Account will have a password expiration every 60 days • 30 Day Inactive CUAT Accounts will be reported to the Agency Security Officer (ASO) via NFC Reporting Center Inactivity Reports • 60 Day Inactive CUAT Accounts will be administratively suspended and reported to the ASO via NFC Reporting Center

  11. Customer User Acceptance Test (CUAT) Environment - PPS • 120 Day Inactive CUAT Accounts will be deleted and reported to the ASO via NFC Reporting Center • Password resets should be accomplished by the ASO • Deleted accounts will require an ASO request to restore the accounts • Email account established for PPS testing purposes • NFC.PPSUAT@nfc.usda.gov • Web Application for UAT (Project # 00259) – Allows entry of SSN to populate to UAT environment • Scheduled for PP02, 2011 • FESI Test Windows are independent from CUAT and will remain on pre-scheduled testing windows • T&As transmitted as part of CUAT will be processed

  12. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center GESD Help Desk Consolidation

  13. GESD Help Desk Consolidation • Help Desk Assessment • SOW out for Bid 12/01/2010 • Evaluation of Bids 12/13/2010-12/24/2010 • Contract Award January 2011 • Goals • Improved Customer Satisfaction • Consolidated Help Desk Under One Organizational Structure • Streamlined Workflow, Overall Cost Reductions and Explore Process Improvements • Optimized and Flexible Staffing Ratios • Examine Proposed “To Be” Service Desk Offering and Obtain “Roadmap” for Help Desk Consolidation

  14. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Retirement Systems Modernization Update

  15. Retirement Systems Modernization Update • GAP analysis of the Retirement Data Feed - Completed • GAP analysis of the Re-employed Annuitant Notification Data Feed - Completed • GAP analysis of the Summary of Service Data Feed - Currently ongoing • Target completion dates for OPM’s RSM Data Feeds Technical Compliance Milestones Template – In process and will be completed by end of calendar year • Finalize Connect:Direct test feed – NFC working with OPM

  16. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center 2011 Annual Pay Raise

  17. 2011 Annual Pay Raise • Proposed Pay Raise Freeze • NFC Proceeding with Pay Raise Activities • NFC will be prepared to process pay adjustments for any employees authorized a pay increase • Following our standard procedures, we ask that each Department/Agency provide a written notice to the pay raise mailbox (Annual.PayRaise@USDA.gov) regarding their agency specific requirements  • However, please identify all Departments/Agencies and Pay Plans by December 8, 2010, that could possibly need NFC to process pay adjustments based on the current proposed freeze • Once the Executive Order has been signed, modified instructions will be provided • See Customer Notification dated 12/03/2010 for additional information

  18. 2011 Annual Pay Raise • Tentative Timeline for the Next 30 Days: • Thursday, December 9, 2010 • Deadline for submitting Test Participation Forms to the Annual Pay Raise Mailbox • Deadline for submitting Security Access Forms to NFC’s Security Mailbox • Date President Signs Executive Order and OPM publishes information to their web site • Begin forwarding Agency Requirements to the Annual Pay Raise Mailbox • Begin forwarding Agency TMGT Table Update Requests to the Annual Pay Raise Mailbox NOTE: If the Executive Order is signed late, this TIMELINE will be adjusted accordingly. • Monday, January 3, 2011 - Tuesday, January 4, 2011 • Process Agency Requirements and TMGT Table Update Requests • Load EmpowHR Setup Tables (UAT and PROD) after TMGT Table Updates

  19. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center 2010 W-2 Project Status

  20. 2010 W-2 Project Status • Convert W-2 program from COOLGEN technology to .NET technology – Completed • Internal Testing – tested new web based system, completed transaction testing and the W-2C system, printed test W-2s, folded/stuffed envelopes and processing thru USPS • Waiting for results from USPS • External Testing – Mailed Blue Paper W-2s to agencies for User Acceptance Testing on 11/29/2010 • Testing is ongoing

  21. 2010 W-2 Project Status • Load PP25 data on 12/27/2010 • Run production of W-2s beginning 12/29/2010 • Print W-2s, run balancing routines and run QA production of W-2s during PP01, 2011 • Scheduled Release of W-2s for mailing and EPP during the week of 01/17/2011

  22. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Recap of PRT Meeting from November 18, 2010

  23. Scheduled Release Summary As of 11/12/2010 • GESD Projects Scheduled • 113 Projects • GESD Projects Unscheduled • 231 Projects • 21 Projects on Hold • 53 Awaiting Response • 80 FRD In Process • 77 TBD

  24. Scheduled Release Status • Annual Release Projects (PP25, PP26, PP01) • 35 Projects Scheduled • CY 2011 PP04 Projects • 28 Projects Scheduled • CY 2011 Beyond PP04 Projects • 30 Projects Scheduled • Off Release Projects • 12 Projects Scheduled in CY 2010 • 11 Projects Scheduled in CY 2011

  25. 2011 Scheduled Releases • Four Scheduled Releases for CY 2011 • PP04, PP12, PP20, Annual Releases (PP25, PP26, PP01) • Consistent 8 Pay Period Duration Between Releases • Scheduled Release Project Plan for CY 2011 • See handout

  26. Software Change Requests (SCR) Summary • Breakdown of Unscheduled SCR’s (as of 10/31/2010): • FRD Status count is 81 • RESP Status count is 50 • HOLD Status count is 23 • TBD Status count is 106

  27. SCR Summary

  28. 2009/2010 Totals (SCRs) • SCRs • 2009, 547 SCRs completed • 2010, 459 SCRs completed (as of 11/12/2010)

  29. Software Problem Report (SPR) Summary

  30. SPR Average Age at Closure

  31. 2009/2010 Totals (SPRs) • SPRs • 2009, 1265 SPRs completed • 2010, 1248 SPRs completed (as of 10/31/2010)

  32. PPS – Help Desk Statistics

  33. WebTA Hosting Plus – Help Desk Statistics

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