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Transforming Government Operations with Semantic Technology Solutions

Explore the impact of semantic technology in government applications, as presented by J. Brooke Aker, CEO of Expert System USA, at the E-Gov Conference. Learn how advanced Question & Answer Systems can significantly reduce operational costs—from $9.68 for traditional call centers to just $0.005 for semantic-based queries. Discover innovative tools like sentiment monitoring and semantic search to enhance government efficiency, utilizing real-life examples like U.S. Fish & Wildlife Service case studies. Join the semantic revolution in public administration.

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Transforming Government Operations with Semantic Technology Solutions

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  1. Semantic Technology for GovernmentTechnologies, Applications, & SolutionsJ. Brooke AkerCEO Expert System USA Prepared for the E-Gov Conference

  2. Corporate background

  3. Question Answer System – 1 Answer Cost of semantic Question & Answer = $0.005 Cost of “live” call center call = $9.68

  4. Question Answer System – 1 Answer / Qualified

  5. Question Answer System – Few Answers

  6. Sentiment Monitoring

  7. Semantic Search

  8. Bomb as keyword: 20 Results

  9. Bomb as: destroy or damage building, 3 Results

  10. U.S. Fish & Wildlife Service with Focus 1 Warbler as keyword = 87 results 2 Warbler as concept = 13 results 3 Warbler as expanded concept = 81 results & understands beyond “warbler”

  11. U.S. Fish & Wildlife Service with Answers Answers knows “DendrociaStriata” is the same as “Blackpoll Warbler” Other entities (40 in all) are understood and shown

  12. Thank you Brooke Aker CEO of Expert System US +1 860-614-2411 baker@expertsystem.net www.expertsystem.net

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