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Front office Personnel

Front office Personnel. Description. Front office is like the control center of a hotel and it has a very important role. It has many different positions in the office; Front office personnel, receptionist, and clerks.

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Front office Personnel

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  1. Front office Personnel

  2. Description.. • Front office is like the control center of a hotel and it has a very important role. • It has many different positions in the office; Front office personnel, receptionist, and clerks. • The is one of the first line of people customers will come in contact when entering the establishment. • They are responsible for the first impression given to the customers. • Their services include making reservations, checking-in, keeping records and accounting.

  3. Responsiblities.. • The front desk personnel are responsible to answer phone calls, make reservations or cancel them. • They are responsible to have information of if they have rooms vacant on drop in customers. • They are responsible to know information around the area/city they are located in to give to the customers when asked. • They must have a good approachable personalities.

  4. Qualification and Salary • High school Diploma or equivalent. • Good interpersonal skills. • They can up to $30,500 per year and with benefits.

  5. Vocab and phrases used.. • Welcome! • We appreciate your business with us! • Hope to see you again! • How may I help you? • We will show you to your room right away!

  6. Sources.. • 123RF – for the running Brain cartoon pic • Office-Supplies-Products.com – USA- Classic call bell. • Hotel management tutorial-Pic of the first page

  7. PriyaKywe

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