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Group Project: Benefit Training to HR Representatives

Group Project: Benefit Training to HR Representatives. Kristen Winter Lisa Schlais Alison Stoker. Introduction. We asked ourselves what was a major issue we had in our jobs when working with employees. Common Response: Felt uncomfortable

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Group Project: Benefit Training to HR Representatives

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  1. Group Project:Benefit Training to HR Representatives Kristen Winter Lisa Schlais Alison Stoker

  2. Introduction We asked ourselves what was a major issue we had in our jobs when working with employees. Common Response: Felt uncomfortable with the amount of information we had in regards to employee benefits

  3. Interview Questions • What do HR Reps need to know successfully answer benefit questions? • How can HR Reps have information/resources at their finger tips? • Why don’t HR Reps have a better understanding of how benefits work?

  4. Interview Questions(Continued) • What types of tools are available to HR Reps to become more knowledgeable about benefits? • How can Benefits Coordinators and Benefit Companies communicate better to HR Reps? • How do HR Reps maintain knowledge if there is a change in benefits?

  5. Needs Analysis/Problem Statement HR Reps need adequate information and resources to successfully assist employees with benefit issues.

  6. Proposed Training Program • Initial HR Representative Orientation • Continuous training throughout year to maintain/update HR Representative knowledge

  7. Timeline for Eliminating Deficiencies • Orientation – 3 half day trainings, one a week for first month • Final week (4th Session) includes group benefit review, question/answer session, orientation evaluation • Continuous training – Live meetings, Wiki, HR Helpdesk, etc.

  8. Leader’s Training Guide • See outline handout

  9. Participant Training Guide • See training guide handout

  10. Follow-Up Evaluation • Given during 4th week • Includes: • Fill in the blank • Question/Answer session

  11. Self – Review of Training Program

  12. Sources • www.humanadental.com • www.my.manitowoc.com • www.healthinsurance.org/faqs • www.aetna.com/faq-health-insurance/member-rights-understanding-yourbenefits-faqs.htm • www.nationalassociates.biz

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