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Comprehensive Overview of ETS Rate Model Development (2015-2017)

This document provides a detailed analysis of the ETS Rate Model Development from 2015 to 2017. It includes a brief history of rate development, key outcomes, and the benefits of implementing the proposed rate methodology. Key service lines, planning processes, and rate elements are discussed, emphasizing customer input and lessons learned. The importance of transparent rates and the true cost of service delivery is highlighted, along with collaborative planning efforts to stabilize rates and maintain budget predictability. Explore the essential components of customer budgeting and service benchmarks for improved financial planning.

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Comprehensive Overview of ETS Rate Model Development (2015-2017)

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  1. Enterprise Technology Services ETS Rate Model Development 2015/17

  2. Agenda • Brief History of ETS Rates Development • Outcomes of Rate Development Processes • Benefits of using proposed rate methodology • Service Lines • Process & Key Planning decisions • Timeline • Rate Elements • Customer Input

  3. Rate Development History

  4. History – Lessons Learned • Iterative Methodology Adjustments • Defining Services • Units • Cost Allocations • Resulted in continuous rate adjustments • Rate Transparency requested

  5. Today’s Rates • Bringing forward learning from the past • True Cost of Delivering a Service • Eliminate subsidization

  6. Process Forecast Costs Forecast Usage • Compensation • HW/SW • Maintenance • Overhead • Trend Analysis • Growth Projections • Customer Feedback Unit Rate Forecast Usage = × ÷ Pricelist • Estimates by Customer by Service line Customer Budget =

  7. Outcomes & Benefits • List of products and services • Clearly defined • Discrete products • Stabilize rates • Collaborative planning with customers • Refine our usage and cost projections • Investment vs. Refund

  8. Outcomes & Benefits cont. • Publish Rate & Pricelist • Eliminate subsidization • True cost of service delivery • Budget predictability • A-87 compliant rates • Service Benchmarks • Demonstrate value for services provided

  9. Questions ?

  10. Rate Sheet & Pricelist Example

  11. CUB Responsibilities • Review and approve methodology • Key meetings to review work to date • Transparency of rate model includes internal and external scrutiny • Final layer of CUB scrutiny • Final rate approval

  12. ETS Rate Methodology • Define services to meet business demand • Unit descriptions • Forecasted current customer usage & growth • New customer projects • New customers

  13. ETS Rate Methodology cont. • Pessimistic and optimistic forecasts • Staffing assumptions • Forecasted external • Forecasted overhead costs

  14. Service Rate Development Pricelist & Rates

  15. ETS Rate Model and Project Timeline

  16. ETS Services Lines • Application Services • Application Delivery • E-Government • Data Network Services • Local Area Network • State Network Access • Data Storage Services • Backup • Data Storage

  17. ETS Services Lines cont. • IT Professional Services • Managed Computing Services • Collocation • Hosting • Workplace Productivity Services • Computer Lab • Desktop Services • Enterprise Email • Phone

  18. Example of a Computing Rate

  19. ETS Rate Development - Common Terms • FullCost ™ Tool • Tool used to define services, develop business plan, budget planning and calculate rates • Budget Units • An aspect of our planning tool that allows the ETS budget to be segregated by services offered • Internal Costs • Buy and sell services within the organization

  20. Common Terms cont. • External Costs • Expenses paid outside the organization • Deliverables • A service or product sold to the customer • Cost Pools • A collection of costs spread across more than one deliverable or allocated to a specific service

  21. Key Messages • CUB & ETS experience • Value • Collaborative Planning • Thank you!!!

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