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Results Washington KayLyne Newell, Sr. Performance Advisor

Results Washington KayLyne Newell, Sr. Performance Advisor Todd MacDonald, Enterprise Transformation Architect Office of Governor Jay Inslee. Agenda for Today. Results Washington History 5 goal areas Lean History Thinking and tools Visual management Lean discussion / stories

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Results Washington KayLyne Newell, Sr. Performance Advisor

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  1. Results Washington KayLyne Newell, Sr. Performance Advisor Todd MacDonald, Enterprise Transformation Architect Office of Governor Jay Inslee

  2. Agenda for Today • Results Washington • History • 5 goal areas • Lean • History • Thinking and tools • Visual management • Lean discussion / stories • Resources

  3. Governor Inslee’s Strategic Framework

  4. Results Washington Goal Councils 53 State Agencies, Boards & Commissions

  5. Robust System of Performance

  6. Measure Maps 1.2. Increase percentage of students who graduate high school by 2 percentage points average from 2013 to 2018 1.2.e. Decrease percentage of recent high school graduates enrolled in pre-college or remedial courses in college from 40% to 35% by 2017 1.3.f. Increase number of students enrolled in STEM and identified high-demand employment programs in public 4-year colleges from 31,282 to 32,642 by 2016-17

  7. A pause for questions

  8. Lean in State Government Every employee is a problem solver. Every leader is a coach.

  9. The Lean Vision • To adapt Lean thinking principles and tools to state government operations so we can create a way of working that: • delivers better value to more Washingtonians for generations to come • makes public service a deeply gratifying experience for employees.

  10. What is “Lean Thinking”

  11. What is Lean? • A continuous improvement methodology: • Facilitates environment of RESPECT • Focuses on the CUSTOMER • Encourages a “why” MINDSET • Actively identifies and helps eliminate WASTE

  12. Lean Waste

  13. Key Lean Concepts • Problems are opportunities • Leaders go to the problem to SEE what’s happening • Focus on process and standard work is sought • People/teams are developed and maximized • Staff are empowered to learn by doing • Customer value is the goal • Respect and humility are the culture

  14. Lean Management Employees are problem solvers, trusted and respected as capable and knowledgeable. Lean Conventional

  15. What is a “Lean Culture” Lean is more than just tools… • People operate without fear  • Management allows time for Lean efforts • Employees turn to the Lean tools without prompting • Everyone feels ownership of a process • The Lean approach respects people and honors their contributions

  16. A pause for questions

  17. Visual Management A tool to take home

  18. Visual Management • What visual management is and why it is important • Recognize good examples of visual management • Learn how to put visual management to work

  19. What is Visual Management? • A strategy for planning, control, and continuous improvement that integrates • Simple visual tools that enable understanding at a glance • Allows you to see the abnormal state from the normal state

  20. Effective Visual Management • Provides “understanding at a glance” • Uses graphics to tell a story • Identifies the standard • Provides trigger that something is abnormal • Gives a reason to ask “why”?

  21. Understanding at a Glance

  22. They don’t have to hang on a wall

  23. Standard visuals simplify things…usually

  24. Determine the Purpose • Is the information on your visual important? • Is your visual easy to understand? • Does your visual drive improvement? BEFORE AFTER

  25. Why Visualize Your Work • It is hard to understand what we cannot see • It makes customer demand visual • It allows for level loading across the team to balance work

  26. A pause for questions

  27. Lean Culture in State Government • Communities of Practice • More than 50 agency advisors • 1000+ agency practitioners • Lean Expert Partnership Program • private-sector partners • provide advice, coaching, training, and tours • 231 partners • 106 organizations • Lean Conference • free to state employees • 4th annual conference last month • 2,000+ attendees • 40+ expert-led workshops • Fellowship Program • 5 fellows on loan from state agencies for 1 year • learning and coaching experience

  28. Resources • Website www.results.wa.gov • Lean community of practice: To sign up, send an email to Results@gov.wa.gov

  29. Reflecting on Today What went well? What needs to be improved?

  30. Final questions

  31. For more information: KayLyne Newell 360.902.0849 kaylyne.newell@gov.wa.gov Todd MacDonald Todd.macdonald@gov.wa.gov results@gov.wa.gov www.results.wa.gov

  32. Effective, Efficient, Accountable Government

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