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How a Cloud Dialer Can Improve Agent Productivity by 40 %

Manually dialing numbers is a time-consuming and repetitive task that takes a big part of an agentu2019s workday. A cloud dialer completely automates this process so that calls are put through with no breaks in between. The effect of this automation is that the agents are now all the time talking to the customers and are not spending any time at all waiting for the calls to connect. At Ikontel, our cloud dialer technology is capable of optimizing each call for quality and timing u2014 an aspect that contributes a lot to the extent of using a cloud dialer for boosting agent productivity by 40%.

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How a Cloud Dialer Can Improve Agent Productivity by 40 %

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