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HP Software-as-a-Service Business Availability Center

HP Software-as-a-Service Business Availability Center. Natalie Figge HP SaaS BSM Portfolio Manager. Why the move to Software-as-a-Service?.

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HP Software-as-a-Service Business Availability Center

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  1. HP Software-as-a-ServiceBusiness Availability Center Natalie Figge HP SaaS BSM Portfolio Manager

  2. Why the move to Software-as-a-Service? “The value of IT management software is not derived from its deployment, rather, the benefit comes from its use. Software-as-a-Service helps organizations quickly unlock the value to the business.” RAY PAQUET MANAGING VICE PRESIDENT 3 HP Restricted. For HP and Partner Internal Use.

  3. Business Availability Center on SaaS HP SaaS Global Best Practices & Processes Change Management Capacity Management Performance Management High Availability DisasterRecovery Security & Audit Management Administration Workflow HP Restricted. For HP and Partner Internal Use.

  4. HP SaaS: Your shortcut to success If you don’t get here, we lose. Implement & ensure best practices Leveraging solution Business value Training Build24/7support Ensure availability Ensure performance Ensuresecurity HP Software-as-a-Service Set backups Unpredictable costs & time. Business initiative Plan Obtainsoftware Obtaininfra Set disasterplan 5 HP Restricted. For HP and Partner Internal Use.

  5. The HP SaaS Head Start Ongoing upgrades and mentoring continually drives value Value HP Software-as-a-Service Configuration complete Ready to go system On premise installation complete On premise implementation Day 0 Day 20 3 Months Ongoing HP Restricted. For HP and Partner Internal Use.

  6. Business Availability Center – ready to use infrastructure HP SaaS Customer Scripters PC Application under test Secure connectivity Network operationscenter Scripting servers Application access BAC servers Points of presence SiteScope servers Points of presence HP Restricted. For HP and Partner Internal Use.

  7. SaaS BAC global footprint EMEA 28 business process monitors North America Asia 43 business process monitors Africa Americas Australia/ Asia 13 business process monitors South America SaaS BSM fun facts • Experience implementing BAC Solutions since FY 2000 • 300+ customers on SaaS with successful BAC deployments • Monitoring over the firewall – 40% of our customers monitor over firewall • 80+ distributed Points of Presence around the world Oceania HP Restricted. For HP and Partner Internal Use.

  8. Ongoing expertise—Business Availability Center of Excellence evolution support 9 HP Restricted. For HP and Partner Internal Use.

  9. HP SaaS BSM Capability HP Software-as-a-Service Evolution of HP SaaS BSM Customers Transaction Management (TV and BPI) Enterprise Integrations BSM Problem Isolation Application Mapping and UCMDB Operations Application Diagnostics Service Level Management Infrastructure Management Applications End User Management HP Restricted. For HP and Partner Internal Use.

  10. Does SaaS for Business Availability Center make sense for you? Guidance in building, and supporting your monitoring centre of excellence – 24/7 Distributed IT and application teams Production monitoring, global or outsourced teams 24/7 monitoring and support needs Enhanced focus on using the solution, not deployment plus fortified internal project teams Aggressive deadlines Accelerated path to monitoring and HP IT expertise with close relationship to R&D Need to focus on the business not IT Ability to juggle global audiences, complex deployments Broad infrastructure requirements Customer has: Customer needs: HP Restricted. For HP and Partner Internal Use.

  11. Qualification for BAC – what to look out for? • Basic End User Monitoring (BPM or RUM) is in play, but of course!!! • Wants a phased implementation of monitoring solution • When competing against pure SaaS vendors such as Gomez or Keynote What do you look for in accounts? Prospect Qualification Questions • Do your IT Operations teams struggle with a reactive approach to problem resolution? (position BAC) • Do your teams find it daunting to solve difficult problems because of lack of visibility to outages or lack of knowledge of existing monitoring tools? (position SaaS Services) • Do these problems/outages have business impact you would like to measure but don’t know how? (position tool and configuration services) • Can you provide an overview of current challenges faced in your monitoring infrastructure? • What you hope to hear is about resources (or lack thereof) • What you also hope to hear is silo-ed approaches implemented in independent ways (position one point of contact – our TAM) • What you also want to hear is about availability of multiple tools & lack of visibility (position our tool and the 24X7 service) HP Restricted. For HP and Partner Internal Use.

  12. Qualification guidelines for BAC Contd… When the prospect is not a good SaaS play • Are you hearing DDM with NO application on top of it • Not a SaaS play, usually requires less than a year of service • Is this deal a BPI, TV, SiteScope only deal with no end user monitoring? • Not a SaaS play, SaaS cannot provide any value added service for these components • Is this an OVIS customer migrating to BAC and has a lot of custom probes? • Flag it to HP SaaS Portfolio team for additional scoping HP Restricted. For HP and Partner Internal Use.

  13. Business Availability Center What’s supported on SaaS? SaaS supports ALL components of BAC HP Business Availability Center™ Business Service Dashboard End UserManagement (BPM and RUM) ProblemIsolation Service LevelManagement Business Process Insight System Availability Management (SiteScope) Application Mapping Diagnostics (J2EE, .NET, ERP/CRM) TransactionVision Foundation Universal CMDB (Discovery, Federation, Reconciliation, Visualization, Change Tracking) Alerts and Notifications Service Impact Analysis Enterprise Reporting Third-Party Integration HP Restricted. For HP and Partner Internal Use.

  14. Pricing Models • SaaS + Perpetual license + maintenance • Assumes customer is purchasing or owns licenses • Renewal year includes: SaaS + maintenance $SaaS $SaaS time $License year2 $Maint year1 $Maint HP Restricted. For HP and Partner Internal Use.

  15. $SaaS bundle $SaaS bundle time year1 year2 Pricing Models • SaaS term bundles • Try & buy (1 year) • Operating expense, not capital expense • Get in at a lower price point • Term option is only available as a SaaS option! HP Restricted. For HP and Partner Internal Use.

  16. Option to Convert • Customers can try the SaaS bundle in year 1 • Option to convert to Perpetual model in year 2 $SaaS bundle $SaaS $SaaS bundle time $License year2 year1 $Maint HP Restricted. For HP and Partner Internal Use.

  17. FAQ on transaction pricing for (BAC-EUM) • What is a transaction? • One step in the business process that is being monitored? • What is included in the service? • Scripting for the application (any of supported protocols) • Dashboard configuration • Unlimited rescripting to reflect changes in the monitored application • Do we support target-based license SKUs • At this moment, you have to apply 4:1 conversion (4 targets is one transaction). • We are working on a separate target-based pricing for 2009 HP Restricted. For HP and Partner Internal Use.

  18. FAQ on transaction * location pricing from public POPs (BPM Transactions) • What is included in the service? • Data management fee for maintaining and storing data for one transaction from one public location taken every 15 minutes for a year. • Highly available and redundant SaaS platform with 99.9% availability SLA • Public POPs infrastructure • What if the customer is buying a lot of transactions? It gets expensive. • It’s most likely that the customer will not be deploying all the transactions from all the locations. • Approach #1 – get the exact number of transactions per location to scope and price. • Approach #2 – provide a ballpark number of no more than 100 transaction from one location to scope and price. HP Restricted. For HP and Partner Internal Use.

  19. FAQ on private POPs pricing (internal BPMs) • What is included in the service? • Data management fee for maintaining and storing data for one transaction from one private location taken every 15 minutes for a year. • Highly available and redundant SaaS platform with 99.9% availability SLA • Efforts required to set up and monitor a private POP • How many transactions can run from one Private POP? • It depends on the protocol. Our guidance is to limit one location to no more than 100 transaction to limit the problems with CPU and bandwidth overload. • Why do we approach public and private POPs differently? • For historical reasons. We consider changing it in the future. For now we changed bands for private POPs to make them more affordable • First 5 private POPs for SaaS are no longer free HP Restricted. For HP and Partner Internal Use.

  20. FAQ on SAM pricing • What is included in the service? • Data management fee for maintaining and storing data for SiteScope points (assumes 15 minutes interval between measurement points). • Highly available and redundant SaaS platform with 99.9% availability SLA • Configuring custom reports including SAM components. • Dashboard configuration • What happened to CPU-based pricing for SAM? • It’s no longer supported by the product license, and we align with the product license. • For legacy accounts or for accounts where only CPU count is known, 1 CPU equals 10 points • Do we need PSO when SAM is in the deal? • SaaS doesn’t provide services around onsite components. PSO, customer or partner is responsible for installing, configuring and maintaining SiteScope at the customer site. HP Restricted. For HP and Partner Internal Use.

  21. FAQ on SLM pricing • What is included in the service? • Configuration work required to set up and maintain SLAs over time. • What happened to CPU-based pricing for SiteScope SLM? • It’s no longer supported by the product license, and we align with the product license. • For legacy accounts or for accounts where only CPU count is known, 1 CPU equals 10 points • What if customer purchased a lot of transactions? It can get expensive. • Not all transactions are typically included in SLAs. Customer might choose to purchase less SLM transactions in comparison to their BPM transactions if they have a limited budget. • What if customer purchased a lot of SiS points? It can get expensive. • We rarely see SLAs defined on infrastructure measurement data. Don’t advise SLM purchase for SiteScope to the customer if he has a limited budget. HP Restricted. For HP and Partner Internal Use.

  22. FAQ on inbound EMS Integrations Pricing • What is the standard pricing for inbound EMS integrations? • All EMS Integrations happen through SiteScope, therefore SAM pricing applies for inbound EMS integrations • At this point no standard pricing exists. Get the customer answer qualifying questions first, then involve Portfolio for T&M pricing • What are the qualifying questions for inbound EMS integrations? • What is the expected outcome of this integration – what’s the overall objective? • What kind of data will be sent from the external system – events, tickets, errors, data…? • How frequently will data be sent from the external system – what is the expected Events per second (EPS)? • For how long is the customer expecting to retain data in BAC? • Is PSO required for the opportunities that include inbound EMS Integrations? • SaaS does not provide services around onsite components. All EMS integrations at this time require SiteScope implementation and thus require PSO, customer or partner for installing, configuring and maintaining the integration on the customer site HP Restricted. For HP and Partner Internal Use.

  23. FAQ on BPI and TV • Do we support BPI and TV? • Yes, we support them as data collectors – BPI and TV will send data to SaaS • What is included in the service • We will make necessary firewall changes to accept BPI and TV aggregated data and will store them to support out-of-the-box integration with EUM • We do NOT provide any value-add services around BPI and TV • How much does it cost? • There is no SaaS charge for these components. This will change in the future releases when BAC will have UI that would allow us to provide value-add services around BPI and TV • Does the customer have to be on a dedicated farm? • No HP Restricted. For HP and Partner Internal Use.

  24. Customers, PSO, External Partners • HP SaaS is not an outsourcing service. • Only HP Software is provided as a service • We help customers to develop expertise in the product • Our goal is to sell more licenses first, more services second • Yes, we will help the customer to go in-house if they are ready • PSO/C&I are our partners in successful implementations • Customers/PSO are responsible for configuration and maintenance of all onsite components • PSO services are always needed for enterprise solutions • PSO/C&I are responsible for integrations with SaaS Platform when integration is not out-of-the-box • External Partner Strategy is in development • Complementary solutions for onsite components • Possible delivery/configuration services in the future as SaaS scales up HP Restricted. For HP and Partner Internal Use.

  25. How can we help?Who to contact HP Restricted. For HP and Partner Internal Use.

  26. Additional Information • HP SaaS Corporate Presence • http://www.hp.com/go/saas • Sales Portal • http://h20229.www2.hp.com/sales/protected/initiatives-centers/services.html • Analysts’ Comments • http://software.tsgonline.hp.com/SupportServices/saas.htm HP Restricted. For HP and Partner Internal Use.

  27. Security certification HP Restricted. For HP and Partner Internal Use.

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