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Call center Software with High Availability Redundancy

Teckinfo's call center software is a robust & scalable contact center software with high availability and redundancy options. High scalability allows you to scale up operations any time. Visit: https://bit.ly/2FcbNYH

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Call center Software with High Availability Redundancy

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  1. InterDialog Unified Contact Center Software with high Availability andRedundancy +91-11-49605588 Teckinfo Solutions Pvt. Ltd. 2017 -18

  2. KeyFeatures of Call Center Software • Highly Scalable, High Availability,Redundancy • Multiple options for InterDialogImplementation • Premise Based Telephony &CTI • Single CTI with multi locationTelephony • Hosted/ Private Cloud Telephony &CTI • Multiple CTI & TelephonySupport • Common Lead Server with Local Telephony &CTI • Multi-level self-service IVR with Speech Recognition &TTS • Integrates with Avaya onTSAPI • Powerful Lead ManagementTool • Predictive/ Progressive/ Power/ PreviewDialing • Advance DialingLogic • Unified Agent (Multi-Channel Communicationviz. • Voice, Video, Chat, Email, SMS & SocialMedia) • Mobile Client(Android) • Screen Recording with VoiceRecording • Click ToCall • Web CallBack • WallBoard • Integration with 3rd party CRM(Microsoft • Dynamics, Sales Force, Sugar & otherpopular • CRM’s) • CRMManager • SystemAlerts • Support for SIP IVR/ SIPLogger • Supports Panasonic/ Matrix /NEC /AVAYA EPBX& • IP-PBX • Supports Linux and WindowsDesktop • Real Time Monitoring and Extensive Reporting Features • Global Implementation of around 50,000Seats` +91-11-49605588 Teckinfo Solutions Pvt. Ltd. 2017 -18

  3. SCALABILITY & DEPLOYMENTOPTIONS • InterDialog supports up to 1500seats • Supports Multiple TelephonyServers • Supports Multi CTI Server with CentralizedDatabase • Remote Location Telephony with Centralized CTIServer • Centralized ReportingServer +91-11-49605588 Teckinfo Solutions Pvt. Ltd. 2017 -18

  4. SCALABILITY NETWORKDIAGRAM TelephonyService Provider ACD1 ACD2 ACD3 InterDialog UCCSDatabase CTI Server1 CTI Server2 Campaign2 Agent2 Agent3 Campaign1 Agent1 CampaignN AgentN +91-11-49605588 Teckinfo Solutions Pvt. Ltd. 2017 -18

  5. REDUNDANCY • Telephony Server using LinuxClustering • Automatic switchover of PRI lines withappliance • InterDialog ServerApplications • Cluster-aware • Implementation on WindowsClustering • In-built heart beat functionality to facilitate automaticswitchover • InterDialogDatabase • Replication on MySQL/ MSSQL • Implementation of MySQL/ MS SQL on WindowsClustering +91-11-49605588 Teckinfo Solutions Pvt. Ltd. 2017 -18

  6. Primary Asterisk Server (virtual IP 192.168.200.229) Communicatingusing VRRP (Virtual router redundancy protocol) SecondaryAsterisk Server(Virtual IP 192.168.200.229) PRILine IP192.168.200.201 Communicating using Hot Backup SecondaryGateway Primary Gateway Network / LANSwitch IP192.168.200.202 Shutdown Device - 2Min (Approx.) LAN disconnection - 45 Sec - 60 Sec PRI failover - 15sec Communicating using IDG Heartbeat IP192.168.200.203 Replication IP192.168.200.204 Primary DB Secondary DB Interdialog SecondaryServer Interdialog PrimaryServer +91-11-49605588 Teckinfo Solutions Pvt. Ltd. 2017 -18

  7. Primary Asterisk Server (virtual IP 192.168.200.229) SecondaryAsterisk Server(virtual IP 192.168.200.229) PRILine Communicating using VRRP (Virtual router redundancyprotocol) IP192.168.200.201 Primary Gateway SecondaryGateway Communicating using HotBackup Network / LANSwitch IP192.168.200.202 Shutdown Device - 2Min (Approx.) LAN disconnection - 45 Sec - 60 Sec PRI failover - 15sec Communicating using IDG Heartbeat IP192.168.200.203 Replication IP192.168.200.204 Secondary Interdialog SecondaryServer Interdialog PrimaryServer DB(Manual Configuration required) PrimaryDB +91-11-49605588 Teckinfo Solutions Pvt. Ltd. 2017 -18

  8. To KnowMore: Website: www.teckinfo.com Email: info@teckinfo.com Skype ID: info@teckinfo.com Telephone: +91 11 49605577 /88 +91-11-49605588 Teckinfo Solutions Pvt. Ltd. 2017 -18

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