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Implementation of New Email and Support Processes for Northwestern University Students

This presentation outlines the comprehensive plan for deploying a new email system for both current undergraduates and graduates at Northwestern University. Key topics include defining project scope, collaborating with the Office for Research on policy concerns, and developing new processes to enhance communication. It details the implementation of a web-based opt-in process, integration with existing systems, and plans for alumni support. A pilot program is set for June 4, with communication strategies and security measures firmly established to ensure a smooth transition and future refinements.

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Implementation of New Email and Support Processes for Northwestern University Students

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Presentation Transcript

  1. Deploying@u.northwestern.eduPresentation to the ITCC byWendy Woodward Director Technology Support Services

  2. Planning • Scope definition • Work definition and time estimates • Current undergraduates • Graduate students • Working with the Office for Research to address policy concerns • Process documentation and analysis • Duplicate current processes, where possible • Develop new processes, where needed • Communication development

  3. Phase 1 Implementation Details • Web-based “opt in” process • Old NU mailbox deleted after 14 days • SSL sessions by default • University listservs will work for alias based addresses (e.g. wendy@northwestern.edu) • Closed listservs require established “nickname”

  4. More Implementation Details • Initial account name is permanent key to link student/alumni to the system • LDAP directory will maintain “NU Student E-mail” address and feed to SES • FERPA-protected students remain invisible in directory

  5. Even More Implementation Details • Pilot with ASG and other selected students • Targeted launch date of June 4 • Graduating students will be given options • Keep account • Purge data and keep account • Purge entire account

  6. Google as a Partner • Very responsive • Working to develop a student emergency notification system • Security response and support pathways documented and confirmed • Regular development and future direction meetings

  7. After Launch of Phase 1 • Refine Alumni support processes • Begin Phase 2 implementation • Integrate @u.northwestern.edu account activation with NetID activation process for included students • Targeting fall quarter deployment • Resolve any pending graduate student issues • Continue discussions with other interested schools as to appropriate next steps

  8. Questions? • wwk@northwestern.edu

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