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Interpersonal Relations and Communications

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Effective communication is fundamental to successful management. This overview explores the essence of the communication process, incorporating various types such as oral, written, and non-verbal communication, as well as the impact of cultural and language differences. It highlights the importance of organizational communication, including vertical and horizontal pathways. The role of technology, including challenges from virtual offices, is discussed alongside Klinger’s Half-Life Theory, which examines relationship quality over time without face-to-face contact. Strategies for overcoming barriers and improving listening skills are also included.

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Interpersonal Relations and Communications

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  1. Interpersonal RelationsandCommunications

  2. Communication Theory • Fundamental to effective management • The communication process Consider: • email • Language differences • Cultural differences

  3. Types of Communication • Oral • Uses the spoken word • Written • Verbal/non-verbal • Images, settings, body language • Organizational communication • Vertical • Horizontal • Which is the strongest? • Are there language or cultural issues?

  4. Technology and Communication • Many companies have a CIO • Technology allows you to have a virtual office • But miss out on advantages of real office • Can add to stress • Be careful • Be appropriate • What you do is notprivate • Would you want to see the email on a bulletin board? • Klinger’s Half-life Theory of Communications • The quality of a relationship falls by half over a three month period without face-to-face contact

  5. Informal Communication Practical • Grapevine • Effective • Can not control • Management by walking (wandering) around – MBWA

  6. Individual Conflicting signals Credibility Reluctance to comm. Poor listening skills predispositions Organizational Semantics Status or power diff. Different perceptions Noise Overload Language Barriers to Communication

  7. Individual Good listening skills 2-way communic. Be aware of lang. Be credible Be sensitive to other’s persepective Use active listening Organization Follow up Avoid overload Understand use of each media Overcoming Barriers

  8. Exercise • Communication exercises

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