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Interpersonal Relations and Communications

Interpersonal Relations and Communications. Communication. Theory Fundamental to effective management The communication process Consider: email Language differences Cultural differences. Types of Communication. Oral Uses the spoken word Written Verbal/non-verbal

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Interpersonal Relations and Communications

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  1. Interpersonal RelationsandCommunications

  2. Communication Theory • Fundamental to effective management • The communication process Consider: • email • Language differences • Cultural differences

  3. Types of Communication • Oral • Uses the spoken word • Written • Verbal/non-verbal • Images, settings, body language • Organizational communication • Vertical • Horizontal • Which is the strongest? • Are there language or cultural issues?

  4. Technology and Communication • Many companies have a CIO • Technology allows you to have a virtual office • But miss out on advantages of real office • Can add to stress • Be careful • Be appropriate • What you do is notprivate • Would you want to see the email on a bulletin board? • Klinger’s Half-life Theory of Communications • The quality of a relationship falls by half over a three month period without face-to-face contact

  5. Informal Communication Practical • Grapevine • Effective • Can not control • Management by walking (wandering) around – MBWA

  6. Individual Conflicting signals Credibility Reluctance to comm. Poor listening skills predispositions Organizational Semantics Status or power diff. Different perceptions Noise Overload Language Barriers to Communication

  7. Individual Good listening skills 2-way communic. Be aware of lang. Be credible Be sensitive to other’s persepective Use active listening Organization Follow up Avoid overload Understand use of each media Overcoming Barriers

  8. Exercise • Communication exercises

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